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Service encounter value and online engagement behaviors
Zhang, Tingting; Zhang, Pei; Lu, Lu - In: International journal of hospitality management 85 (2020), pp. 1-13
Persistent link: https://www.econbiz.de/10012241352
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The effect of customer relationship management practices on airline customer loyalty
Salah, Marwa; Abou-Shouk, Mohamed A. - In: Journal of Tourism, Heritage & Services Marketing : JTHSM 5 (2019) 2, pp. 11-19
Persistent link: https://www.econbiz.de/10012159006
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The influence of brand experience and service quality on customer engagement
Prentice, Catherine; Wang, Xuequn; Loureiro, Sandra … - In: Journal of retailing and consumer services 50 (2019), pp. 50-59
Persistent link: https://www.econbiz.de/10012114115
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Quality of physical surroundings and service encounters, airfare, trust and intention during the flight : age-group difference (young, middle-aged, and mature)
Han, Heesup; Hwang, Jinsoo - In: International journal of contemporary hospitality management 27 (2015) 4, pp. 585-607
Persistent link: https://www.econbiz.de/10011326581
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From "free" to fee : acceptability of airline ancillary fees and the effects on customer behavior
Tuzovic, Sven; Simpson, Merlin C.; Kuppelwieser, Volker G. - In: Journal of retailing and consumer services 21 (2014) 2, pp. 98-107
Persistent link: https://www.econbiz.de/10010338621
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Airline satisfaction and loyalty : assessing the influence of personality, trust and service quality
Leon, Steven; Dixon, Sonoma - In: Journal of air transport management 113 (2023), pp. 1-13
Persistent link: https://www.econbiz.de/10014437736
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Modeling passengers' future behavioral intentions in airline industry using SEM
Singh, Alok Kumar - In: Journal of advances in management research : JAMR 12 (2015) 2, pp. 107-127
Persistent link: https://www.econbiz.de/10011429366
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Mediating role of perceived health risk on customer experience and customer satisfaction : evidence from the airline industry in India during COVID-19
Sharma, Devika Rani; Girija, Smitha; Merugu, Pratima - In: International journal of global business and … 17 (2022), pp. 31-45
Persistent link: https://www.econbiz.de/10013461394
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Does service failure criticality affect global travellers' service evaluations? : an empirical analysis of online reviews
Dwesar, Rishi; Sahoo, Debajani - In: Management decision 60 (2022) 2, pp. 426-448
Persistent link: https://www.econbiz.de/10013162829
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Joint price dynamics of quality differentiated commodities : copula evidence from coffee varieties
Fousekis, Panajiotis; Grigoriadis, Vasilis - In: European review of agricultural economics : ERAE 44 (2017) 2, pp. 337-358
Persistent link: https://www.econbiz.de/10011779830