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The relationships among leadership, goal orientation, and service quality in high-contact service industries : an empirical study

Yee, Rachel W. Y.; Lee, Peter K. C.; Yeung, Andy C. L.; … - In: International journal of production economics 141 (2013) 2, pp. 452-464

Persistent link: https://www.econbiz.de/10009728463

Leadership style and service orientation : the catalytic role of employee engagement

Popli, Sapna; Rizvi, Irfan A. - In: Journal of service theory and practice : JSTP 27 (2017) 1, pp. 292-310

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Linking service-oriented human resource practices bundle and frontline employee service performance : a test of cross-level mediating processes

Huang, Chih; Peng, Jui-Chen - In: Journal of management & organization : JMO 29 (2023) 5, pp. 815-832

Persistent link: https://www.econbiz.de/10014438100

How autonomy-supportive leaders influence employee service performance : a multilevel study

Shih, Chih-Ting; Chen, Shu-Ling; Chao, Minston - In: The service industries journal 42 (2022) 7/8, pp. 630-651

Persistent link: https://www.econbiz.de/10013362137

An empirical investigation of psychological capital among flight attendants

Karatepe, Osman M.; Talebzadeh, Niusha - In: Journal of air transport management 55 (2016), pp. 193-202

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The influence of servant leadership on restaurant employee engagement

Carter, Danon; Baghurst, Timothy - In: Journal of business ethics : JOBE 124 (2014) 3, pp. 453-464

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Customer and employee incivility and its causal effects in the hospitality industry

Torres, Edwin N.; Van Niekerk, Mathilda; Orlowski, Marissa - In: Journal of hospitality marketing & management 26 (2017) 1, pp. 48-66

Persistent link: https://www.econbiz.de/10011669662

Customer value co-creation behaviors and service outcomes : insights from a transformative service

Torkzadeh, Samaneh; Zolfagharian, Mohammadali; Iyer, Pramod - In: Journal of strategic marketing 29 (2021) 8, pp. 635-657

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Assessing the influence of participative and empowering leadership styles on employees' commitment to service quality

Kumar, G. Saravana; Krishnaraj, R. - In: Indian journal of economics & business : IJEB 17 (2018) 1, pp. 77-91

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Leader behavior, job performance, and service quality : ethical perspective from banking sector

Onan, Gaye; Özmen, Ömür N.; Firuzan, Esin - In: Istanbul business research 52 (2023) 1, pp. 161-183

This study aimed to examine the relationships between ethical leadership behavior, ethical work climate, employee job performance, and customer service quality. The impact of ethical leadership on three types of ethical climates-egoist, benevolent, and principled-, employee job performance, and...

Persistent link: https://www.econbiz.de/10014330430