This study examines the effects of customer satisfaction on analysts' earnings forecast errors. Based on a sample of … analysts following companies measured by the American Customer Satisfaction Index (ACSI), we find that customer satisfaction … reduces earnings forecast errors. However, analysts respond to changes in customer satisfaction but not to the ACSI metric per …

should include not only customer satisfaction, but also efficiency, productivity, quality of work life, commitment and …

This study examines overall satisfaction effects on individual loyalty dimensions and causal relationships between the … latter. Between the statistically significant effect estimates of satisfaction on loyalty dimensions the strongest was the … satisfaction campaigns, in services industries, would yield more if primarily targeted at enhancing customers' 'affectionate …

model to explore various relationships between m-shopping quality and its effects on customer satisfaction and purchase …

significant effect of perceived value, satisfaction and perceived quality on consumers 'loyalty to cellular phone brand' among …

is to determine the influence of service quality on satisfaction of football spectators, looking scarcely investigated in … satisfaction experienced by the viewer part associated with football event; (iii) in overall satisfaction directly influences … partial satisfaction associated with specific aspects of the sporting event and indirectly the quality of services provided …

satisfaction and loyalty are very few. In practice, the priority of service providers should be thinking about how to develop a … comprehensive TQM system, understanding customer needs, reducing frequency of service gaps to achieve customer satisfaction and … entrepreneur whether it can affect the degree of customers’ satisfaction and loyalty by way of the TQM execution. This study takes …

Satisfaction in Banking Industry in KSA and Jordan. An e-mail questionnaire was designed and sent to 500 hundred customers of Arab … satisfaction. The findings also indicate different attitudes regarding the importance of Customer Relationship Marketing dimension … on customer’s satisfaction due to gender, age and educational level. Ultimately, the study suggested that Arab bank …

How to enhance customer satisfaction and technology innovation have been topics of discussion for some time; however … satisfaction. …