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Role of service quality in improving customer loyalty towards telecom companies in Hungary during the COVID-19 pandemic

Naz, Farheen; Alshaabani, Ayman; Rudnák, Ildikó; … - In: Economies : open access journal 9 (2021) 4, pp. 1-21

an increased dependence of customers on telecommunications to continue their work and studies. The increased usage of …

Persistent link: https://www.econbiz.de/10012800325

Development of an empirical framework of customer loyalty in the mobile telecommunications sector

Saroha, Rituraj; Diwan, Saloni Pawan - In: Journal of strategic marketing 28 (2020) 8, pp. 659-680

Persistent link: https://www.econbiz.de/10012313931

Antecedents and consequences of customer retention and loyalty orientation in Romanian telecommunications market

Hnatiuc, Cristian; Mihoc, Florin - In: The changing business landscape of Romania : lessons …, (pp. 285-304). 2013

Persistent link: https://www.econbiz.de/10010386881

Customer loyalty in telecom service sector : the role of service quality and customer commitment

Izogo, Ernest Emeka - In: The TQM journal : the international review of … 29 (2017) 1, pp. 19-36

Persistent link: https://www.econbiz.de/10011648817

Service quality and attitudinal loyalty : consumers' perception of two major telecommunication companies in Oman

Belwal, Rakesh; Amireh, Mohannad - In: Arab economic and business journal 13 (2018) 2, pp. 197-208

Intense competition and shifting loyalties in the Omani telecommunication sector are forcing companies to focus on service quality for increased customer satisfaction, customer loyalty, and organizational profitability. This study assesses the service quality for two major telecommunication...

Persistent link: https://www.econbiz.de/10011956273

Marketing strategies in the wireless telecommunications market : a customers' perception

Chatzoglou, Prodromos D.; Gournas, Dionysios I. - In: International journal of decision sciences, risk and … 5 (2013/14) 4, pp. 398-420

Persistent link: https://www.econbiz.de/10011346983

An empirical assessment of customer switching behavior in the Nigerian telecom industry

Izogo, Ernest Emeka - In: African journal of business and economic research : AJBER 8 (2013) 1, pp. 61-82

Persistent link: https://www.econbiz.de/10009783121

Customer satisfaction as mediating role in Telecom sector : with special reference to DSL service

Rajeswari, S.; Srinivasulu, Yarlagadda; Thiyagarajan, S. - In: GITAM journal of management : a quarterly publication … 14 (2016) 2, pp. 181-194

Persistent link: https://www.econbiz.de/10011656371

Determinants of attitudinal loyalty in Nigerian telecom service sector : does commitment play a mediating role?

Izogo, Ernest Emeka - In: Journal of retailing and consumer services 23 (2015), pp. 107-117

Persistent link: https://www.econbiz.de/10010503921

Research of Czech Telecom customer retention

Skokan, Petr - In: Achieving excellence in stakeholder management, (pp. 25-29). 2003

Persistent link: https://www.econbiz.de/10001756711

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