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The influence of membership program on customer loyalty mediated by customer satisfaction
Muhammad, Fadhil; Rozi, Fatkhur; Supriyanto, Achmad Sani - 2021
Persistent link: https://www.econbiz.de/10012659315
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Service quality and customer delight : considering the mediating role of satisfaction and loyalty
Nazeri, Ali; Kazemi, Seyed Mohamad Mehdi; Shahriyari, Rozita - In: International journal of management development : IJMD 2 (2022) 2, pp. 151-165
Persistent link: https://www.econbiz.de/10013256638
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Customer satisfaction and loyalty in Malaysian resort hotels : the role of empathy, reliability and tangible dimensions of service quality
Yeong, Si Ni; Knox, Dan; Prabhakar, Guru - In: International journal of services and operations … 41 (2022) 4, pp. 444-462
Persistent link: https://www.econbiz.de/10013257545
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The effects of membership and demographics on consumer satisfaction and loyalty in service organizations
Daughtrey, Clayton L.; Vowles, Nicole S.; Black, Gregory S. - In: Services marketing quarterly 34 (2013) 4, pp. 292-308
Persistent link: https://www.econbiz.de/10010208604
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Action loyalty : an integrated conceptual framework
Upadhye, Bilwa Dipak; Bandopadhyay, Nirmalya - In: International journal of management concepts and … 9 (2015/2016) 4, pp. 347-361
Persistent link: https://www.econbiz.de/10011725617
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The relationship between brand experience, brand personality and customer loyalty
Pham Thi Minh Ly; Le Tuan Loc - In: International journal of business and economics 16 (2017) 2, pp. 109-126
Persistent link: https://www.econbiz.de/10011971363
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Does consumer gender influence the relationship between consumer loyalty and its antecedents?
Stan, Valentina - In: The journal of applied business research 31 (2015) 4, pp. 1593-1604
Persistent link: https://www.econbiz.de/10011350484
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Analysis of homogeneity between organised and traditional retailers with respect to customer loyalty
Balakrishnan, Shyamaladevi; Parthasarathy, Ravilochanan - In: International journal of business excellence 11 (2017) 3, pp. 301-319
Persistent link: https://www.econbiz.de/10011734392
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Moderators of the effect of viewer satisfaction on loyalty towards television channels in Harare, Zimbabwe
Makanyeza, Charles; Gomwe, Adolf Garikai; Jaiyeoba, … - In: Journal of African business 23 (2022) 4, pp. 851-868
Persistent link: https://www.econbiz.de/10013417073
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Customer satisfaction and customer loyalty : an empirical case study on the impact of benefits generated through smartphone applications
Shaikh, Erum; Watto, Waqas Ahmed; Brahmi, Mohsen; … - In: International journal of public sector performance … 12 (2023) 1/2, pp. 119-139
Persistent link: https://www.econbiz.de/10014313439