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A three-dimensional approach to customer retention in mobile phone services

Murugan, Rajeswari; Rajendran, G. - In: International journal of process management and … 3 (2013) 4, pp. 494-510

Persistent link: https://www.econbiz.de/10010338918

Managing telecommunication customer satisfaction versus perception of service quality

Rahmoune, Mbarek; Ben Salem, Anis; Zainine, Mohamed Amine - In: International journal of entrepreneurship and small … 47 (2022) 2/3, pp. 239-253

Persistent link: https://www.econbiz.de/10013455514

Impact of service quality on the customer satisfaction and customer loyalty in Nepalese telecommunication industry

Shrestha, Binita - In: Nepalese journal of finance : a publication of Uniglobe … 6 (2019) 4, pp. 91-102

Persistent link: https://www.econbiz.de/10014494139

Evaluating Factors of CRM on Customer Satisfaction – Managerial Perspective of PTCL (Telecommunication Giant of Pakistan)

Ansari, Asif - 2017

The aim of the study is to evaluate the factors of Customer Relationship Management on Customer Satisfaction from the managerial perspective of PTCL employees (CRM users) to check the CRM is increasing customer satisfaction through this study. The research is quantitative bases in which the...

Persistent link: https://www.econbiz.de/10012963500

Customer Satisfaction and Customer Loyalty : A Correlational Study on the Telecommunications Sector in Egypt

Nafei, Wageeh A. - 2019

employees at the Telecommunications sector in Egypt. Out of the 290 questionnaires that were distributed to employees at the … Telecommunications sector in Egypt, 250 usable questionnaires were returned, a response rate of 86%. Multiple Regression Analysis (MRA … relationship between CS and CL at the Telecommunications sector in Egypt. CS significantly influenced CL. The finding reveals that …

Persistent link: https://www.econbiz.de/10012867040

Identifying the critical success factors of telecom switching barriers using the AHP

Jacob, Reuban; Subramoniam, Suresh - In: Global business review 22 (2021) 3, pp. 767-779

Persistent link: https://www.econbiz.de/10012591413

A Study of Customer Apprehension for Service Quality in Telecom Services in Jaipur Region (With Special Reference to Airtel and BSNL Customers in Rajasthan)

Meel, Dr. Pankaj - 2021

The study was steered to scrutinize the service quality in the telecom sector because in the existing strenuous broadband market, the continuation of wireline telecom sector banks on the service quality rendered to the purchaser that obliges as a key tool for contention. Though there befall...

Persistent link: https://www.econbiz.de/10013211194

Building Telecoms Service Quality for Brand Loyalty

Iyamabo, Jeremiah; Otubanjo, Olutayo; Ndukwe, Grace - 2013

Service firms dependent on high technological infrastructure operate within a different service context from typical professional service firms. As a result, there is a tendency for such service firms to deviate from the existing (customer-centric) schools of service quality definition and...

Persistent link: https://www.econbiz.de/10014039470

Estimation of customer retention for Indian mobile telecommunicatio sector

Reddy, M. Ravindar; Ganesh, Srikanth; Rahul, T.; Mann, … - In: International journal of business information systems : … 16 (2014) 3, pp. 233-246

Persistent link: https://www.econbiz.de/10010478211

Customer loyalty intentions in broadband internet services

Murugan, Rajeswari; Rajendran, G. - In: International journal of business innovation and research 7 (2013) 4, pp. 487-503

Persistent link: https://www.econbiz.de/10010212325