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Assessing lean satisfaction and its enablers : a care provider perspective
Assadej Vanichchinchai - In: Operations management research : OMR ; advancing … 14 (2021) 1/2, pp. 95-106
Persistent link: https://www.econbiz.de/10012584259
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Investigating the employee-customer relationship in a utilitarian context
Kearney, Treasa; Coughlan, Joseph; Kennedy, Aileen - In: Journal of marketing management : JMM ; journal of the … 37 (2021) 13/14, pp. 1287-1312
Persistent link: https://www.econbiz.de/10012695272
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Intangible asset value of employee satisfaction in high-contact services
Fang, Ruirui; Gao, Baojun; Hu, Nan - In: International journal of hospitality management 94 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012494929
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Does employee satisfaction influence customer satisfaction? : assessing coffee shops through the service profit chain model
Son, Jung Hee; Kim, Jae Hong; Kim, Gi Jin - In: International journal of hospitality management 94 (2021), pp. 1-9
Persistent link: https://www.econbiz.de/10012495091
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Role stress and affective commitment : mediator analysis of employee satisfaction
Kaur, Prabhjot - In: Vision : the journal of business perspective 24 (2020) 4, pp. 471-480
Persistent link: https://www.econbiz.de/10012388313
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Job satisfaction and employee turnover determinants in high contact services : insights from employees' online reviews
Stamolampros, Panagiotis; Korfiatis, Nikolaos; … - In: Tourism management : research, policies, practice 75 (2019), pp. 130-147
Persistent link: https://www.econbiz.de/10012063580
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Employee satisfaction in hotel industry : the case of Hotel Radan in Prolom Banja
Perić, Goran; Dramićanin, Sandra; Sančanin, Branislav - In: Bizinfo (Blace) : časopis iz oblasti ekonomije … 10 (2019) 2, pp. 25-41
Persistent link: https://www.econbiz.de/10012268826
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Extending understanding of the internal marketing practice and employee satisfaction relationship : a budget Chinese airline empirical examination
Huang, Yu-Ting; Rundle-Thiele, Sharyn; Chen, Yen-Heng - In: Journal of vacation marketing 25 (2019) 1, pp. 88-98
Persistent link: https://www.econbiz.de/10011986615
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The impact of work culture on employee satisfaction : empirical evidence from the Indian banking sector
Dev, Santosh; Sengupta, Santoshi - In: International journal of human resources development … 17 (2017) 3/4, pp. 230-246
Persistent link: https://www.econbiz.de/10011844818
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The productive service employee : personality, stress, satisfaction and performance
Harris, Eric G.; Fleming, David E. - In: The journal of services marketing 31 (2017) 6, pp. 499-511
Persistent link: https://www.econbiz.de/10011801572