Organizations build competitive advantage when they design recovery framework with recourse to disgusted customers, given that no two failure experiences are the same. This paper proposed a framework that links user-involvement to customer satisfaction with five complaint response instruments,...

This study examines whether marriage, as a social construct and cultural norm, can affect firm-level stock price crash risk. We find that firms managed by married CEOs are associated with lower future stock price crash risk, after controlling for a set of firm characteristics and CEO traits. We...

We study the driving forces behind the positive association observed between corporate investment and stock market valuation, and how they interact with managerial equity incentives and informativeness of investment. We build a dynamic model where managers use investment choices to influence...

Unabhängige Vermittler erbringen im Rahmen Ihrer Tätigkeiten wichtige Dienstleistungen für Versicherungsunternehmen und Versicherungsnehmer. Zum einen soll für Versicherungsnehmer in vielen Bereichen passender Versicherungsschutz besorgt werden (Produktauswahl). Darüber hinaus können...

By conducting a natural field experiment, we test whether a managerial policy of allowing employees to self-determine their wages is as successful as recently suggested by laboratory evidence. We find that this policy indeed enhances performance. However, our data is clearly at odds with the...

This paper analyzes the role three personal traits-cognitive and non-cognitive ability, and height-play in the market for CEOs. We merge data on the traits of more than one million Swedish males, measured at age 18 in a mandatory military enlistment test, with comprehensive data on their income,...