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Proactive customer education, customer retention, and demand for technology support : evidence from a field experiment

Retana, German F.; Forman, Christopher; Wu, D. J. - In: Manufacturing & service operations management : M & SOM 18 (2016) 1, pp. 34-50

Persistent link: https://www.econbiz.de/10011437906

Enemies of cloud services usage : inertia and switching costs

Lucia-Palacios, Laura; Pérez-López, Raúl; … - In: Service business 10 (2016) 2, pp. 447-467

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Uncertainty in cloud service relationships : uncovering the differential effect of three social influence processes on potential and current users

Trenz, Manuel; Huntgeburth, Jan; Veit, Daniel J. - In: Information & management : the internat. journal of … 55 (2018) 8, pp. 971-983

Persistent link: https://www.econbiz.de/10011947002

Service Descriptions for Cloud Services - The Customer’s Perspective

Hoberg, Patrick; Wollersheim, Jan; Krcmar, Helmut - 2012

Traditional IT outsourcing is a supplier business. Outsourcing providers seek to engage in sustainable long-term business relationships providing their clients with customized IT services. The client relies on the Request for Information (RFI), the Request for Proposal (RFP) as well as the due...

Persistent link: https://www.econbiz.de/10014167787

Capacity expansions with bundled supplies of attributes : an application to server procurement in cloud computing

Arbabian, Mohammad Ebrahim; Chen, Shi; Moinzadeh, Kamran - In: Manufacturing & service operations management : M & SOM 23 (2021) 1, pp. 191-209

Persistent link: https://www.econbiz.de/10012507000

A novel QoS negotiation model based on intelligent learning technique in clouds

Liu, Dongbo; Li, Yongjian - In: International journal of networking and virtual … 20 (2019) 3, pp. 265-283

Persistent link: https://www.econbiz.de/10012106106

Exploring factors affecting service quality of ERP on cloud : a revelatory case study

Chauhan, Sumedha; Jaiswal, MP - In: International journal of business information systems : … 19 (2015) 1, pp. 87-102

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Software as a service quality factors evaluation using analytic hierarchy process

Sucahyo, Yudho Giri; Rotinsulu, Yan Yonathan; … - In: International journal of business information systems : … 24 (2017) 1, pp. 51-68

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Factors to measure the cloud service quality : a review

Dhingra, Sanjay; Agarwal, Rajesh - In: International journal of business information systems : … 41 (2022) 3, pp. 289-321

Persistent link: https://www.econbiz.de/10013460316

Digitale Dienstleistungsinnovationen : Smart Services agil und kundenorientiert entwickeln

Stich, Volker (ed.); Schumann, Jan Hendrik (ed.); … - 2019

Persistent link: https://www.econbiz.de/10012042460

A service of the

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