questionnaire completely. The study also examined the relationship between the dimensions of service quality and customer … satisfaction. The results confirm that most of the dimensions of digital service quality favour the development of customer …; however, companies should also gain credibility for customers and should design their products according to customer …

A national survey of firms that participated in outsourcing relationships was conducted, and service quality and … relationship quality were found to be significantly and positively related to each other and both had a significant impact on user … satisfaction. However, the intricacies of the causal effects between the two autonomous constructs, service quality and …

The aim of this paper is to carry out a systematic literature review about the relationships between quality management …, innovation, and performance. For that end, a search was carried out in the Web of Science and Scopus databases, and 172 articles … were selected. Results show that there is a positive relationship between quality management, product and process …

The implementation of the sustainability mega-trend has been increasing in large companies, listed for many years in … investments behaves with business objectives in terms of total quality management. This remains unclear in the given studies. The … detectable correlations between sustainable investments and economic objectives in total quality management that have been found …

new territory for a lot of companies, especially regarding the evaluation of strategic projects and the final financial … and social results. The paper focuses on a pattern methodology for the measurement of project management performance and … for projects prioritisation process. For this purpose, we analyse relevant pieces of literature in the field of project …

examples of companies that achieved business excellence by putting quality at the core of their production system such as … total quality management and business excellence, and to identify and analyze the best practices related to them at Toyota … of the paper. The main results show that the best practices of Toyota Motor Corporation related to total quality …

model for quality management and continuous improvement in higher education institutions. The model correlates a five phases … connection with current economic and management trends. Taking into account that Romanian higher education quality systems did …'s route with a set of key index numbers simplifying the quality management implementation and, joining the two main axes of …

the behavior of the consumer of tourist products, the most important one is that of obtaining, while consuming, the best … ratio quality/price - high quality goods or services at a low price. This is the golden rule of consuming, at any moment and … in any field. The purpose of this paper is to direct the quality of provided services and the image promoted by Romanian …

The purpose of the research is to know the perception of an employee towards quality maintenance, to measure the … present quality management process, to study the customer and employee satisfaction towards the TQM practices in the … organization, to analyze the total quality management improvement program, to reveal the challenges faced by company to maintain …

We analyse whether firms targeted by a foreign investor improve their management quality and practices after the … acquisition, focusing on Foreign Direct Investments (FDI) occurring in Italy between 2010 and 2020. To proxy management quality … an improvement in management standards, regardless of the country from which the FDI originates. This is not the case for …