Kannan, Vijay R.; Choon Tan, Keah - In: Supply Chain Management: An International Journal 12 (2007) 1, pp. 14-19
Purpose – The paper seeks to examine the impact of operational quality management practices within the supply chain … (customer and supplier focused) operational quality practices and measures of product quality and customer service. Findings … – Not only do both internally and externally focused quality management practices impact performance, but externally focused …