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The power of self-service technologies in creating transcendent service experiences : the paradox of extrinsic attributes
Wei, Wei; Torres, Edwin N.; Hua, Nan - In: International journal of contemporary hospitality management 29 (2017) 6, pp. 1599-1618
Persistent link: https://www.econbiz.de/10011732197
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The moderating effect of perceived spatial crowding on the relationship between perceived service encounter pace and customer satisfaction
Song, Myungkeun; Noone, Breffni M. - In: International journal of hospitality management 65 (2017), pp. 47-46
Persistent link: https://www.econbiz.de/10011738827
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Self-service technology kiosk design for restaurants : an QFD application
Park, Soona; Letho, Xinran; Letho, Mark - In: International journal of hospitality management 92 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012425712
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Effects of customer forgiveness on brand betrayal and brand hate in restaurant service failures : does apology letter matter?
Rasouli, Nasrin; Mostafa Rasoolimanesh, S.; Rahmani, … - In: Journal of hospitality marketing & management 31 (2022) 6, pp. 662-687
Persistent link: https://www.econbiz.de/10013327881
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Understanding generation Z consumers' revisit intentions to robotic service restaurants
Gupta, Kriti Priya; Pande, Smriti - In: Young consumers : insight and ideas for responsible … 24 (2023) 3, pp. 331-351
Persistent link: https://www.econbiz.de/10014302695
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The moments of truth : a qualitative exploration of service interactions between employees with disabilities in the food service industry, and their customers
Doan, Tin; Mooney, Shelagh; Kim, Peter Beomcheol - In: International journal of hospitality management 115 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014487591
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Satisfaction or delight? : a cross-cultural study of loyalty formation linked to two restaurant types
Rodríguez-López, María Eugenia; Alcántara-Pilar, … - In: Journal of hospitality and tourism insights 6 (2023) 5, pp. 2646-2667
Persistent link: https://www.econbiz.de/10014446474
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Restaurant containment measures and perceived service quality : implications for future pandemics
Ribeiro, Paulo; Ramos, Ricardo F.; Moro, Sérgio - 2024
Persistent link: https://www.econbiz.de/10015077301
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Brand prestige and the mediating role of word of mouth in the fast food industry
Jalal Rajeh Hanaysha; Pech, Richard Jan - In: Global business review 19 (2018) 6, pp. 1494-1514
Persistent link: https://www.econbiz.de/10011982837
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Being moved or being satisfied? : the effect of unexpected acts of personal kindness in hospitality service encounters
Griessmair, Michele; Han, Spring H.; Masuda, Hisashi - In: The Cornell hospitality quarterly 63 (2022) 2, pp. 267-288
Persistent link: https://www.econbiz.de/10013256798