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From retail innovation and ima...
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Beziehungsmarketing
38
Relationship marketing
38
Customer satisfaction
27
Spain
26
Einzelhandel
25
Kundenzufriedenheit
25
Retail trade
25
Consumer behaviour
23
Konsumentenverhalten
23
Spanien
23
Service quality
17
Dienstleistungsqualität
16
Brand image
15
Information technology
15
Lieferantenmanagement
15
Supplier relationship management
15
Hotel industry
14
Hotellerie
14
Informationstechnik
14
Markenimage
14
Brand management
11
Innovation
11
Markenführung
11
Satisfaction
11
Brand equity
9
Croatia
9
Customer value
9
Kundenwert
9
Loyalty
9
Betriebliche Wertschöpfung
8
Retailing
8
Value creation
8
Sustainability
7
Nachhaltige Entwicklung
6
Relationship benefits
6
Sustainable development
6
Value dimensions
6
Viral marketing
6
Virales Marketing
6
B-to-B-Marketing
5
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Online availability
All
Undetermined
75
Free
28
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Article
191
Book / Working Paper
6
Type of publication (narrower categories)
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Article in journal
84
Aufsatz in Zeitschrift
84
research-article
20
Aufsatz im Buch
9
Book section
9
Article
6
Case study
1
Fallstudie
1
review
1
review-article
1
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Language
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English
127
Undetermined
44
Spanish
26
Author
All
Gil Saura, Irene
114
Gil-Saura, Irene
51
Berenguer Contrí, Gloria
32
Ruiz-Molina, Maria-Eugenia
24
Moliner-Velázquez, Beatriz
23
Gallarza, Martina G.
21
Ruiz-Molina, María-Eugenia
17
Fuentes-Blasco, Maria
16
Šerić, Maja
16
Gil, Irene
14
Fuentes-Blasco, María
10
Moliner Velázquez, Beatriz
9
Servera-Francés, David
9
Frasquet, Marta
8
Fuentes Blasco, María
8
Ruiz Molina, María Eugenia
8
Saura, Irene Gil
8
Arteaga, Francisco
7
Berenguer-Contrí, Gloria
7
Contrí, Gloria Berenguer
6
Fuentes Blasco, M.
6
Ruiz Molina, M. E.
6
Blasco, María Fuentes
5
Cervera, Amparo
5
Marín, Antonio
5
Mollá, Alejandro
5
Ruiz-Molina, Maria Eugenia
5
Del Chiappa, Giacomo
4
Frasquet Deltoro, Marta
4
Holbrook, Morris B.
4
Moliner-Velazquez, Beatriz
4
Mollá Descals, Alejandro
4
Ruiz Molina, Maria Eugenia
4
Vallet, Teresa
4
Velázquez, Beatriz Moliner
4
Šeric, Maja
4
Arteaga-Moreno, Francisco
3
Berenguer, Gloria
3
Berenguer-Contri, Gloria
3
Francés, David Servera
3
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Institution
All
Facultatea de Administraţie Publică, Şcoala Naţională de Studii Politice şi Administrative (SNSPA)
4
Published in...
All
Investigaciones europeas de Dirección y Economía de la Empresa : IEDEE
10
Cuadernos de economía y dirección de la empresa : CEDE
6
Investigaciones Europeas de Dirección y Economía de la Empresa (IEDEE)
6
The international review of retail, distribution and consumer research
6
Industrial management & data systems
5
Información comercial española : ICE : revista de economía
5
International journal of retail & distribution management
5
Journal of Services Marketing
5
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
5
Service business
5
Apas Papers
4
European retail research
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
Journal of Product & Brand Management
4
Journal of hospitality marketing & management
4
Management Decision
4
The journal of brand management : an international journal
4
The journal of services marketing
4
The service industries journal
4
Tourism Review
4
Economic research
3
Información comercial española : ICE ; revista de economía
3
International Journal of Contemporary Hospitality Management
3
International Journal of Retail & Distribution Management
3
International journal of hospitality management
3
International journal of retail and distribution management
3
Journal of Business & Industrial Marketing
3
Journal of Hospitality and Tourism Technology
3
Journal of retailing and consumer services
3
Management decision : MD
3
Cuadernos de Gestión
2
International journal of management & enterprise development : IJMED
2
International journal of sustainable economy
2
International journal of technology marketing : IJTMkt
2
Journal of Hospitality and Tourism Insights
2
Journal of business-to-business marketing
2
Journal of vacation marketing : an international journal
2
Strategic marketing in tourism services
2
The Service Industries Journal
2
The journal of product & brand management
2
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Source
All
ECONIS (ZBW)
97
OLC EcoSci
44
Other ZBW resources
38
RePEc
12
EconStor
6
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1
Heterogeneity analysis in the university context : a proposal based on service quality perceptions
Fuentes Blasco, Maria
;
Gil Saura, Irene
;
Moliner …
- In:
Cases on innovations in educational marketing : …
,
(pp. 25-45)
.
2011
Persistent link: https://www.econbiz.de/10009406232
Saved in:
2
Logistic service quality and technology : a comparison between supplier-retailer and retailer-consumer relationships
Gil Saura, Irene
;
Ruiz Molina, Maria Eugenia
;
Servera …
- In:
The international review of retail, distribution and …
18
(
2008
)
5
,
pp. 495-510
Persistent link: https://www.econbiz.de/10003806239
Saved in:
3
Determinantes del comportamiento de queja y su importancia en la segmentación de clientes insatisfechos
Moliner Velázquez, Beatriz
;
Gil Saura, Irene
; …
- In:
Cuadernos de economía y dirección de la empresa : CEDE
36
(
2008
),
pp. 113-149
Persistent link: https://www.econbiz.de/10003798144
Saved in:
4
Cognitive and affective causes of consumer dissatisfaction with the hospitality encounter
Moliner Velázquez, Beatriz
;
Fuentes Blasco, María
; …
- In:
Journal of hospitality marketing & management
18
(
2009
)
7
,
pp. 653-675
Persistent link: https://www.econbiz.de/10003893329
Saved in:
5
Causes for complaining behaviour intentions : the moderator effect of previous customer experience of the restaurant
Moliner Velázquez, Beatriz
;
Fuentes Blasco, María
; …
- In:
The journal of services marketing
24
(
2010
)
7
,
pp. 532-545
Persistent link: https://www.econbiz.de/10008749967
Saved in:
6
El futuro de los hipermercados en España : ¿qué se puede aprender de la experiencia francesa?
Cliquet, Gérard
;
Perrigot, Rozenn
;
Gil Saura, Irene
- In:
Información comercial española : ICE : revista de …
828
(
2006
),
pp. 35-52
Persistent link: https://www.econbiz.de/10003328345
Saved in:
7
Logistics service quality and technology investment in retailing
Gil Saura, Irene
;
Ruiz-Molina, María-Eugenia
- In:
European retail research
23
(
2009
)
1
,
pp. 69-82
Persistent link: https://www.econbiz.de/10003832164
Saved in:
8
The concept of value and its dimensions : a tool for analysing tourism experiences
Gallarza, Martina G.
;
Gil Saura, Irene
- In:
Tourism review : the official journal of the AIEST
63
(
2008
)
3
,
pp. 4-20
Persistent link: https://www.econbiz.de/10003833387
Saved in:
9
The roles of service encounters, service value, and job satisfaction in achieving customer satisfaction in business relationships
Gil Saura, Irene
;
Berenguer Contrí, Gloria
;
Cervera, Amparo
- In:
Industrial marketing management : the international …
37
(
2008
)
8
,
pp. 921-939
Persistent link: https://www.econbiz.de/10003793433
Saved in:
10
Information and communication technology in retailing : a cross-industry comparison
Gil Saura, Irene
;
Berenguer Contrí, Gloria
; …
- In:
Journal of retailing and consumer services
16
(
2009
)
3
,
pp. 232-238
Persistent link: https://www.econbiz.de/10003852544
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