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Internal service quality as a driver of employee satisfaction, commitment and performance : exploring the focal role of employee well-being
Sharma, Piyush; Kong, Titus Tak Chuen; Kingshott, … - In: Journal of service management 27 (2016) 5, pp. 773-797
Persistent link: https://www.econbiz.de/10011553151
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Do psychological captial and work engagement foster frontline employees satisfaction? : a study in the hotel industry
Karatepe, Osman M.; Karadas, Georgiana - In: International journal of contemporary hospitality management 27 (2015) 6, pp. 1254-1278
Persistent link: https://www.econbiz.de/10011403077
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Explicating customer orientation's influence on frontline employee satisfaction
Briggs, Elten; Jaramillo, Fernando; Noboa, Fabrizio - In: The service industries journal 35 (2015) 3, pp. 133-151
Persistent link: https://www.econbiz.de/10011296301
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Influence of entrepreneur competencies on profitability and employee satisfaction
Hieu Minh Vu; Nwachukwu, Chijioke Esogwa - In: International journal of management & enterprise … 20 (2021) 1, pp. 1-16
Persistent link: https://www.econbiz.de/10012514379
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Assessing lean satisfaction and its enablers : a care provider perspective
Assadej Vanichchinchai - In: Operations management research : OMR ; advancing … 14 (2021) 1/2, pp. 95-106
Persistent link: https://www.econbiz.de/10012584259
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Investigating the employee-customer relationship in a utilitarian context
Kearney, Treasa; Coughlan, Joseph; Kennedy, Aileen - In: Journal of marketing management : JMM ; journal of the … 37 (2021) 13/14, pp. 1287-1312
Persistent link: https://www.econbiz.de/10012695272
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Intangible asset value of employee satisfaction in high-contact services
Fang, Ruirui; Gao, Baojun; Hu, Nan - In: International journal of hospitality management 94 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012494929
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Does employee satisfaction influence customer satisfaction? : assessing coffee shops through the service profit chain model
Son, Jung Hee; Kim, Jae Hong; Kim, Gi Jin - In: International journal of hospitality management 94 (2021), pp. 1-9
Persistent link: https://www.econbiz.de/10012495091
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Role stress and affective commitment : mediator analysis of employee satisfaction
Kaur, Prabhjot - In: Vision : the journal of business perspective 24 (2020) 4, pp. 471-480
Persistent link: https://www.econbiz.de/10012388313
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Job satisfaction and employee turnover determinants in high contact services : insights from employees' online reviews
Stamolampros, Panagiotis; Korfiatis, Nikolaos; … - In: Tourism management : research, policies, practice 75 (2019), pp. 130-147
Persistent link: https://www.econbiz.de/10012063580