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The impact of maritime service quality on employee satisfaction by seafarers rank : evidence from a global survey grounded on ERG theory
Pantouvakis, Angelos; Vlachos, Ilias; Polemis, Dionysios - In: International journal of quality & reliability management 41 (2024) 1, pp. 107-126
Persistent link: https://www.econbiz.de/10014470823
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Assessing service quality and the perceptual difference between employees and patients of public hospitals in a developing country
Fiakpa, Ernest Afene; Nguyen, Thu-Huong; Armstrong, Anona - In: International journal of quality and service sciences 14 (2022) 3, pp. 402-420
Persistent link: https://www.econbiz.de/10013361610
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The role of sense of calling in the relationships between human resource practices, turnover intention and employee satisfaction in the hotel industry
Davras, Özgür; Davras, Gonca Manap - In: Journal of hospitality and tourism insights 7 (2024) 2, pp. 1031-1049
Persistent link: https://www.econbiz.de/10014526842
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Dynamics in the asymmetric effects of job attributes on employee satisfaction : a mixed-method approach using big data
Li, Zhuo; Stamolampros, Panagiotis; Xuefeng, Zhao - In: Tourism management : research, policies, practice 105 (2024), pp. 1-17
Persistent link: https://www.econbiz.de/10015073116
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The bright side and dark side of co-production : a dyadic analysis
Wu, Li wei - In: Management decision : MD 55 (2017) 3, pp. 614-631
Persistent link: https://www.econbiz.de/10011704317
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Main factors affecting employee satisfaction and its impact on overall organisational performance
Chatzoglou, Prodromos D.; Diamantidis, Anastasios D.; … - In: International journal of business performance … 25 (2024) 4, pp. 457-491
Persistent link: https://www.econbiz.de/10015063095
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How employer and employee satisfaction affect customer satisfaction : an application to franchise services
Evanschitzky, Heiner; Groening, Christopher; Mittal, Vikas - In: Journal of service research : JSR 14 (2011) 2, pp. 136-148
Persistent link: https://www.econbiz.de/10009266749
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Satisfaction of European tourists : benchmarking of EU countries
Štumpf, Petr; Vojtko, Viktor; Valtrová, Barbora - In: Global business and finance review 23 (2018) 1, pp. 1-14
Persistent link: https://www.econbiz.de/10011849900
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Becoming self-employed from inactivity : an in-depth analysis of satisfaction
Justo, Raquel; Congregado, Emilio; Román García, … - In: Small business economics : an international journal 56 (2021) 1, pp. 145-187
Persistent link: https://www.econbiz.de/10012489236
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Exploring the linkage between service quality and customer satisfaction in the Chinese air industry during the COVID-19 pandemic
Ahmad, Wasim; Waheed, Abdul; Arif, Farrah; Jafar, Rana … - In: International journal of electronic customer … 14 (2023) 1, pp. 1-19
Persistent link: https://www.econbiz.de/10014309493