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Does autonomy increase or decrease negative emotional displays from service workers? : a test of competing hypotheses
Smit, Brandon W.; Ryan, Liam C.; Nelson, Courtney A. - In: Journal of personnel psychology 15 (2016) 3, pp. 134-138
Persistent link: https://www.econbiz.de/10011644429
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The relationship between newcomers’ emotional labor and service performance : the moderating roles of service training and mentoring functions
Chi, Nai-Wen; Wang, I-An - In: The international journal of human resource management 29 (2018) 19, pp. 2729-2757
Persistent link: https://www.econbiz.de/10012031383
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Bringing service interactions into focus : prevention- versus promotion-focused customers' sensitivity to employee display authenticity
Lechner, Andreas; Mathmann, Frank - In: Journal of service research 24 (2021) 2, pp. 284-300
Persistent link: https://www.econbiz.de/10012522541
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Service priority climate and service performance among hospitality employees : the role of emotional labor and workload pressure
Vashdi, Dana R.; Katz-Navon, Tal; Delegach, Marianna - In: The Cornell hospitality quarterly 63 (2022) 4, pp. 504-518
Persistent link: https://www.econbiz.de/10013387226
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Exploring the influence of service employees' characteristics on their willingness to work with service robots
Tu, Yangjun; Liu, Wei; Yang, Zhi - In: Journal of service management 34 (2023) 5, pp. 1038-1063
Persistent link: https://www.econbiz.de/10014456534
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Dual perspective on the role of xenophobia in service sabotage
Kadić-Maglajlić, Selma; Lages, Cristiana R.; Temerak, … - In: Tourism management : research, policies, practice 101 (2024), pp. 1-15
Persistent link: https://www.econbiz.de/10014457718
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Die Dunkle Triade im Dienstleistungskontext : Einfluss auf die Emotionsarbeit und Konsequenzen für den Angestellten
Kruse, Sandra - 2016 - 1. Aufl. 2016
resultierenden positiven und negativen Konsequenzen für Angestellte im Dienstleistungssektor. Die Daten einer hierfür konzipierten …
Persistent link: https://www.econbiz.de/10014018362
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Die Dunkle Triade im Dienstleistungskontext : Einfluss auf die Emotionsarbeit und Konsequenzen für den Angestellten
Kruse, Sandra - 2016
Persistent link: https://www.econbiz.de/10011422697
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The better I feel, the better I can do : the role of leaders’ positive affective presence
Jiang, Jing; Gu, Huimin; Dong, Yanan; Tu, Xingyong - In: International journal of hospitality management 78 (2019), pp. 251-260
Persistent link: https://www.econbiz.de/10012012756
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Employee display of burnout in the service encounter and its impact on customer satisfaction
Söderlund, Magnus - In: Journal of retailing and consumer services 37 (2017), pp. 168-176
Persistent link: https://www.econbiz.de/10011729830