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Gummesson, Evert
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Polese, Francesco
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Mele, Cristina
94
Barile, Sergio
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Russo Spena, Tiziana
28
Carrubbo, Luca
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Pels, Jaqueline
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Díaz-Méndez, Montserrat
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Grönroos, Christian
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Jaakkola, Elina
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Kaartemo, Valtteri
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Marzullo, Marialuisa
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Nenonen, Suvi
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Ruggiero, Andrea
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Vargo, Stephen L.
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Frow, Pennie
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Kuusela, Hannu
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Lusch, Robert F.
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Minguzzi, Antonio
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Moretta Tartaglione, Andrea
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Nuutinen, Maaria
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Polese, F.
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3
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Journal of Service Management
13
Journal of service management
12
The journal of business & industrial marketing
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Journal of Business & Industrial Marketing
8
jbm - Journal of Business Market Management
8
International journal of quality and service sciences
7
European Journal of Marketing
6
European journal of marketing : EJM
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Journal of Service Theory and Practice
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Industrial marketing management : the international journal for industrial and high-tech firms
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Innovating in practice : perspectives and experiences
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International Journal of Quality and Service Sciences
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Journal of the Academy of Marketing Science
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MERCATI E COMPETITIVITÀ
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Managing service quality : MSQ ; an international journal
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Marketing theory
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The TQM journal : the international review of organizational improvement
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Journal of Services Marketing
3
Journal of customer behaviour
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Service Science
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Die Betriebswirtschaft : DBW
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International Journal of Contemporary Hospitality Management
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International journal of quality & reliability management
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Italian journal of marketing : ITJM
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Journal of macromarketing
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Journal of service theory and practice
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Management Decision
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Piccola impresa
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Qualitative research in organizations and management : an international journal
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Springer eBook Collection / Business and Management
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SpringerLink / Bücher
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ECONIS (ZBW)
171
Other ZBW resources
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OLC EcoSci
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RePEc
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USB Cologne (EcoSocSci)
10
EconStor
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Ericssons väg till kvalitet : vad den är, vad den inte är, vad den borde vara
Gummesson, Evert
-
1988
Persistent link: https://www.econbiz.de/10000835355
Saved in:
42
Total relationship marketing : from the 4Ps - product, price, promotion, place - of traditional marketing management to the 30Rs - the thirty relationships - of the new marketing p...
Gummesson, Evert
-
2000
-
Reprinted
Persistent link: https://www.econbiz.de/10000683730
Saved in:
43
Case study research and network theory : birds of a feather
Gummesson, Evert
- In:
Qualitative research in organizations and management : …
2
(
2007
)
3
,
pp. 226-248
Persistent link: https://www.econbiz.de/10003758721
Saved in:
44
The global crisis and the marketing scholar
Gummesson, Evert
- In:
Journal of customer behaviour
8
(
2009
)
2
,
pp. 119-135
Persistent link: https://www.econbiz.de/10003870017
Saved in:
45
The future of service is long overdue
Gummesson, Evert
-
2010
Persistent link: https://www.econbiz.de/10003968943
Saved in:
46
The new service marketing
Gummesson, Evert
- In:
Marketing theory : a student text
,
(pp. 399-421)
.
2010
Persistent link: https://www.econbiz.de/10003950920
Saved in:
47
Customer-to-customer interaction in service development : a many-to-many approach
Gummesson, Evert
- In:
Involving customers in new service development
,
(pp. 77-97)
.
2006
Persistent link: https://www.econbiz.de/10003593202
Saved in:
48
Case study research
Gummesson, Evert
- In:
The principles of knowledge creation : research methods …
,
(pp. 87-110)
.
2007
Persistent link: https://www.econbiz.de/10003697656
Saved in:
49
Service in a complex, value-creating network society
Gummesson, Evert
- In:
Service Excellence als Impulsgeber : Strategien - …
,
(pp. 255-269)
.
2007
Persistent link: https://www.econbiz.de/10003595953
Saved in:
50
Extending the service-dominant logic : from customer centricity to balanced centricity
Gummesson, Evert
- In:
Journal of the Academy of Marketing Science
36
(
2008
)
1
,
pp. 15-17
Persistent link: https://www.econbiz.de/10003679860
Saved in:
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