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31
Deploying Lean Six Sigma framework in a healthcare organisation : a case experience
Swarnakar, Vikas
;
Singh, A. R.
;
Tiwari, Anil Kr
- In:
International journal of six sigma and competitive …
13
(
2021
)
4
,
pp. 412-434
Persistent link: https://www.econbiz.de/10012990442
Saved in:
32
An integrated methodology for evaluating patient service quality
Materla, Tejaswi
;
Cudney, Elizabeth A.
- In:
Total quality management & business excellence
31
(
2020
)
15
,
pp. 1738-1759
Persistent link: https://www.econbiz.de/10012385057
Saved in:
33
Patient satisfaction analysis using a multi-criteria analysis method : the case of the NHS in Greece
Drosos, Dimitris
;
Tsotsolas, Nikos
;
Skordoulis, Michalis
; …
- In:
International journal of productivity and quality …
25
(
2018
)
4
,
pp. 491-505
Persistent link: https://www.econbiz.de/10011988637
Saved in:
34
The assessment of service quality in private hospitals in Amman area using the gap approach
Khraisat, Alaa
;
Sweis, Rateb J.
;
Saleh, Rawan
;
Suifan, …
- In:
International journal of productivity and quality …
22
(
2017
)
3
,
pp. 281-308
Persistent link: https://www.econbiz.de/10011861155
Saved in:
35
Comparison of service quality between private and public hospitals : empirical evidences from Varanasi District in up
Singh, Preeti
- In:
Paradigm : the journal of Institute of Management Technology
17
(
2013
)
1/2
,
pp. 37-46
Persistent link: https://www.econbiz.de/10011759245
Saved in:
36
Co-creation practices and service outcomes : a transformative health service framework
Islam, Shahidul
;
Nazlida Muhamad
;
Leong, Vai Shiem
; …
- In:
Journal of international consumer marketing
36
(
2024
)
4
,
pp. 383-398
Persistent link: https://www.econbiz.de/10014575090
Saved in:
37
Mohalla clinic : a case on healthcare service operations and quality
Prashar, Anupama
- In:
Vision : the journal of business perspective
27
(
2023
)
4
,
pp. 538-552
Persistent link: https://www.econbiz.de/10014365974
Saved in:
38
The effectiveness of management-by-walking-around : a randomized field study
Tucker, Anita L.
;
Singer, Sara J.
- In:
Production and operations management : an international …
24
(
2015
)
2
,
pp. 253-271
Persistent link: https://www.econbiz.de/10010528689
Saved in:
39
Does the healthcare industry report quality costs? : comparative investigations of public and private hospitals
Uyar, Ali
;
Neyis, Arzu
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 733-745
Persistent link: https://www.econbiz.de/10011388389
Saved in:
40
Does organizational forgetting affect vendor quality performance? : an empirical investigation
Agrawal, Anupam
;
Muthulingam, Suresh
- In:
Manufacturing & service operations management : M & SOM
17
(
2015
)
3
,
pp. 350-367
Persistent link: https://www.econbiz.de/10011307927
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