Purpose – Continual improvement within management systems is essential to ensure the continued relevance of implemented systems and to mitigate stagnant and ineffective systems. South African abattoir managers utilise a regulated food safety system called the hygiene management system (HMS) to...

Purpose – There are many arguments in the literature on environmental management stating that companies that have a significant environmental performance tend to be more competitive, because environmental management tends to generate positive effects on their operational performance. Despite...

Purpose – This paper aims to propose a method for the development of quality management systems (QMS) that allows the consultant that undertakes the support of the organisation to take advantage of a corporate memory. The consultant develops a new QMS based on a preliminary draft that is...

Purpose – The purpose of this paper is to validate and assess the performance dimensions reflecting ISO 9001 benefits in service companies and to determine their relationships. Design/methodology/approach – A research study was carried out in 198 ISO 9001:2008 certified Greek service...

Purpose – The purpose of this paper is to present the experience and impact of implementing the ISO 9001: 2008 Standard at the University of Nairobi, in relation to effectiveness on service delivery, operational performance, automation, implementation challenges and related emerging issues....

Purpose The purpose of this paper is to theorize and prioritize the main categories of risk sources for the European manufacturing small- and medium-sized enterprises (SMEs) in accordance with the International Organization for Standardization (ISO) 9001:2015 requirement “risk based...

Purpose – The purpose of this paper is to report the results of a survey on quality management systems (QMS)-related problems faced by management representatives. Design/methodology/approach – The survey was carried out on certified organisations by means of a self-administrated...

Purpose – The purpose of this paper is to establish the effect of ISO 9001 implementation on the performance of organizations in Kenya. It specifically targeted organizations listed on the Nairobi Securities Exchange (NSE) which is the leading securities exchange in East Africa....

Purpose – The purpose of this paper is to design and test a model integrating the attributes of national culture and total quality management (TQM) principles for successful TQM implementation in international projects involving Chinese construction firms in Nigeria....

Purpose – The purpose of this paper is to increase awareness regarding the implementation of a quality management system in the travel agency sector by identifying similarities and differences in the perception of the ISO 9001 certification by travel agencies in China and Hong Kong as well as...