Purpose E-government websites/portals are effective modes of communication between governments and citizens. The information quality (IQ) of these websites/portals is of vital importance and, hence, is worth assessing, to ensure their effectiveness. This study aims to assess the IQ dimensions of...

This study explores twitter data about insurance and natural disasters to gain business insights using text analytics. The program R was used to obtain tweets that included the word ‘insurance' in combination with other natural disaster words (e.g., snow, ice, flood, etc.). Tweets related to...

Drawing on the past literature on four retail service areas: content management, customer management, multi-channel management, and visitor traffic management, this research offers an empirical analysis of the relationships between these four service areas and the online sales performance of Web...

"This book documents high-quality research to empower businesses to derive intelligence from social media sites, allowing businesses to quantify, understand, and respond to customers' conversations about their corporate reputation and brands within online communities"--