Similar Search Results

Service quality dimensions of hybrid services

Ganguli, Shirshendu; Roy, Sanjit Kumar - In: Managing service quality : MSQ ; an international journal 20 (2010) 5, pp. 404-425

Persistent link: https://www.econbiz.de/10008453924

Generic technology-based service quality dimensions in banking: Impact on customer satisfaction and loyalty

Ganguli, Shirshendu; Roy, Sanjit Kumar - In: The international journal of bank marketing : IJBM 29 (2011) 2, pp. 168-190

Persistent link: https://www.econbiz.de/10008820720

Conceptualisation of service quality for hybrid services: a hierarchical approach

Ganguli, Shirshendu; Roy, Sanjit Kumar - In: Total quality management & business excellence : an … 24 (2013) 9, pp. 1202-1218

Persistent link: https://www.econbiz.de/10010169956

Modeling inventory management imporvement : criticalities and recommendations

Kumar, Mohit; Ganguli, Shirshendu - In: The ICFAI University journal of supply chain management … 6 (2009) 1, pp. 36-48

Persistent link: https://www.econbiz.de/10009050951

Generic technology‐based service quality dimensions in banking

Ganguli, Shirshendu; Roy, Sanjit Kumar - In: International Journal of Bank Marketing 29 (2011) 2, pp. 168-189

Purpose – This paper aims to identify the generic service quality dimensions of technology‐based banking and to examine the effect of these dimensions on customer satisfaction and customer loyalty. Design/methodology/approach – The generic service quality dimensions are identified using an...

Persistent link: https://www.econbiz.de/10014760012