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Nordic Airports' service quality attributes : themes in online reviews

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Evaluation of passengers' expectations and satisfaction in the airline industry : an empirical performance analysis of online reviews

Dike, Somtochukwu Emmanuel; Davis, Zachary; Abrahams, Alan - In: Benchmarking : an international journal 31 (2024) 2, pp. 611-639

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Review of scoping studies on service quality, customer satisfaction and customer loyalty in the airline industry

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customer loyalty to certain airline brands. The literature review uncovered that the airline industry is increasingly focusing … on growing top notch services to compete in the market. In addition, competition in this sector is apparent in the … evaluation and the type of services offered. The study embraces these two perspectives (price sensitivity and quality seekers) as …

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The influence of perceived justice on recovery satisfaction in the airline industry

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Perceived justice in South African airline and hospital industries : measurement model

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Detecting passengers' heterogeneity on airlines’ services using SP data

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Exploring service quality of low cost airlines

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Market-oriented airline service design

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Customer value of purchasable supplementary services : the case of a European full network carrier's economy class

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