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Effect of multichannel service delivery quality on customers’ continued engagement intention
Chen, Ja-Shen; Tsou, Hung-Tai; Chou, Cindy Yunhsin; … - In: Asia Pacific Journal of Marketing and Logistics 32 (2019) 2, pp. 473-494
Purpose: Drawing on the extant multichannel service quality literature and customer needs regarding the experiential value of online and offline shopping, the purpose of this paper is to examine the relationships among multichannel service delivery quality (MSDQ), customer experiences,...
Persistent link: https://www.econbiz.de/10012184315
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Multi-channel store image and the effects on purchase intention
Chen, Ja-shen; Ching, Russell K. H.; Tsou, Hung Tai - In: The service industries journal 29 (2009) 9/10, pp. 1215-1203
Persistent link: https://www.econbiz.de/10003914861
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The influence of interfirm codevelopment competency on e-service innovation
Tsou, Hung Tai; Chen, Ja-shen - In: Information & management : the internat. journal of … 49 (2012) 3/4, pp. 177-189
Persistent link: https://www.econbiz.de/10009557721
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Co-production and its effects on service innovation
Chen, Ja-shen; Tsou, Hung Tai; Ching, Russell K. H. - In: Industrial marketing management : the international … 40 (2011) 8, pp. 1331-1346
Persistent link: https://www.econbiz.de/10009410650
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Enhancing intellectual capital for e-service innovation
Tsou, Hung Tai; Chen, Ja-Shen; Liao, Shih-Wen Jolie - In: Innovation: organization & management : IOM 18 (2016) 1, pp. 30-53
Persistent link: https://www.econbiz.de/10011515181
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Market and technology orientations for service delivery innovation : the link of innovation competence
Tsou, Hung Tai; Chen, Ja-shen; Liao, Wen-hsuan - In: The journal of business & industrial marketing 29 (2014) 6, pp. 499-513
Persistent link: https://www.econbiz.de/10010413161
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Performance effects of IT capability, service process innovation, and the mediating role of customer service
Chen, Ja-shen; Tsou, Hung Tai - In: Journal of engineering and technology management : JET-M 29 (2012) 1, pp. 71-94
Persistent link: https://www.econbiz.de/10009565813
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"Yes, we do. Why not use augmented reality?" : customer responses to experiential presentations of AR-based applications
Hsu, Sheila Hsuan-Yu; Tsou, Hung Tai; Chen, Ja-Shen - In: Journal of retailing and consumer services 62 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012648945
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Service delivery innovation : antecedents and impact on firm performance
Chen, Ja-shen; Tsou, Hung Tai; Huang, Astrid Ya-hui - In: Journal of service research : JSR 12 (2009/10) 1, pp. 36-55
Persistent link: https://www.econbiz.de/10003878836
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The influence of interfirm codevelopment competency on e-service innovation
Tsou, Hung-Tai; Chen, Ja-Shen - In: Information & management : the internat. journal of … 49 (2012) 3, pp. 177-190
Persistent link: https://www.econbiz.de/10009972493