Zeng, Li; Zhou, Lijie; Pan, Po-Lin; Fowler, Gil - In: Journal of Communication Management 22 (2018) 4, pp. 432-450
Purpose: The purpose of this paper is to examine crisis communication strategies used by four leading Chinese milk companies at various crisis stages to cope with the largest food safety crisis in China. Approaching the interplay between the situational crisis communication theory (Coombs,...