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Exploring the links between ethical leadership, customer orientation and employee outcomes in the context of retailing
Lindblom, Arto; Kajalo, Sami; Mitronen, Lasse - In: Management decision : MD 53 (2015) 7, pp. 1642-1658
Persistent link: https://www.econbiz.de/10011406834
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Three levels of ethical influences on selling behavior and performance : synergies and tensions
Kadic-Maglajlic, Selma; Micevski, Milena; Lee, Nick; … - In: Journal of business ethics : JOBE 156 (2019) 2, pp. 377-397
Persistent link: https://www.econbiz.de/10012017534
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Putting the customer at the center : does store managers' ethical leadership make a difference in authentic customer orientation?
Ruiz-Palomino, Pablo; Linuesa-Langreo, Jorge; … - In: Academia : revista Latinoamericana de administración 36 (2023) 2, pp. 269-288
Persistent link: https://www.econbiz.de/10014305916
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Customer definitions of moral value for retail brands : a qualitative understanding
Wei, Yunyi; Sit, Kokho; Ekinci, Yuksel - In: Journal of retailing and consumer services 77 (2024), pp. 1-12
Persistent link: https://www.econbiz.de/10014462367
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Do ethics drive value co-creation on digital sharing economy platforms?
Nadeem, Waqar; Al-Imamy, Saifeddin - In: Journal of retailing and consumer services 55 (2020), pp. 1-13
Persistent link: https://www.econbiz.de/10012268871
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Right from the start : the association between ethical leadership, trust primacy, and customer loyalty
Crossley, Craig; Taylor, Shannon G.; Liden, Robert C.; … - In: Journal of business ethics : JBE 193 (2024) 2, pp. 409-426
Persistent link: https://www.econbiz.de/10015044768
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Value-based selling capability : antecedents and implications for B2B sales performance
Liu, Yanzhe; Zhao, Xiaoyu; Wang, Tao - In: Journal of business-to-business marketing 30 (2023) 4, pp. 395-418
Persistent link: https://www.econbiz.de/10014447809
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The role of coping in salespeople’s satisfaction and its effect on salespeople’s ethics
Srivastava, Rajesh V. - In: Business ethics and leadership : BEL 3 (2019) 1, pp. 118-123
Persistent link: https://www.econbiz.de/10012054688
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Rethinking the sales force : redefining selling to create and capture customer value
Rackham, Neil; DeVincentis, John R; DeVincentis, John - 1999
Persistent link: https://www.econbiz.de/10000675326
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Selling today : creating customer value
Manning, Gerald L.; Reece, Barry L.; Ahearne, Michael - 2010 - 11th ed., internat. ed.
Persistent link: https://www.econbiz.de/10003777497