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Differences in customers' online service satisfaction across cultures : the role of thinking style
Song, Lei; Swaminathan, Srinivasan; Anderson, Rolph E. - In: Journal of marketing channels : ... distribution … 22 (2015) 1, pp. 52-61
Persistent link: https://www.econbiz.de/10010503349
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The effects of expectation disconfirmations on customer outcomes in e-markets : impact of national culture
Song, Lei; Weisstein, Fei L.; Anderson, Rolph E.; … - In: Journal of marketing channels : ... distribution … 23 (2016) 4, pp. 217-229
Persistent link: https://www.econbiz.de/10011628602
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Customer satisfaction and loyalty in e-markets : a PLS path modeling approach
Anderson, Rolph E.; Swaminathan, Srinivasan - In: Journal of marketing theory and practice 19 (2011) 2, pp. 221-234
Persistent link: https://www.econbiz.de/10008989389
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How to drive customer satisfaction
Anderson, Rolph E.; Swaminathan, Srinivasan; Mehta, Rajiv - In: MIT sloan management review 54 (2013) 4, pp. 13-15
Persistent link: https://www.econbiz.de/10009776555
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Development mode and capability building in the age of modularization and regional integration : origins of structural adjustments of Chinese economy
Song, Lei - In: Diversity and transformations of Asian capitalisms, (pp. 131-142). 2012
Persistent link: https://www.econbiz.de/10009504680
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The change of the development model and its impact on innovative activity : analytical framework and evidence from China
Song, Lei; Dongsheng, Ge - In: Servitization, IT-ization, and innovation models : …, (pp. 46-58). 2013
Persistent link: https://www.econbiz.de/10009707656
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Compressed development, business systems, and innovation : the importance of timing and agency in economic and institutional development and change
Whittaker, David H.; Sturgeon, Timothy J.; Song, Lei - In: Changing Asian business systems : globalization, …, (pp. 283-305). 2016
Persistent link: https://www.econbiz.de/10011493690
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How regulatory focus affects perceptions of online limited-time promotions
Song, Lei - In: International journal of market research 64 (2022) 4, pp. 443-450
Persistent link: https://www.econbiz.de/10013257997
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Evolving diversity and interdependence of capitalisms : transformations of regional integration in EU and Asia
Boyer, Robert (ed.); Uemura, Hiroyasu (ed.);  … - 2018
Persistent link: https://www.econbiz.de/10011509690
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Evolving Diversity and Interdependence of Capitalisms : Transformations of Regional Integration in EU and Asia
Boyer, Robert (ed.); Uemura, Hiroyasu (ed.);  … - 2018
This book integrates three levels of political-economic analysis: first a comparative institutional analysis of the varieties of capitalism in both Europe and Asia, second a macroeconomic analysis of industrial structural change and economic dynamics of the national economies in Europe and Asia,...
Persistent link: https://www.econbiz.de/10012396930