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This study explored the behavioral dynamics that is responsible for the success of the small independent specialty retailers in a shopping center during weekday extended trading hours. Drawing on literature from different areas, consumers' shopping experiences, browsing patterns and factors...
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1. 8 pm in the evening : how life has changed for retailers -- 2. A new way of shopping : the role of customer experience and entertainment -- 3. Shopping evolution : how to adapt to survive -- 4. Customers want recognition : making the shopping experience personal -- 5. Technology makes buying...
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