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Investigating temporal effects of risk perceptions and satisfaction on customer loyalty
Ha, Hong Youl; Son, Hee-young - In: Managing service quality : MSQ ; an international journal 24 (2014) 3, pp. 252-273
Persistent link: https://www.econbiz.de/10010359565
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The relationship between satisfaction and loyalty : a mediator analysis
Picón, Araceli; Castro, Ignacio; Roldán, José L. - In: Journal of business research : JBR 67 (2014) 5, pp. 746-751
Persistent link: https://www.econbiz.de/10010363348
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The atecedents of satisfaction and revisit intentions for full-service restaurants
Marinkovic, Veljko; Senic, Vladimir; Ivkov, Danijela; … - In: Marketing intelligence & planning 32 (2014) 3, pp. 311-327
Persistent link: https://www.econbiz.de/10010380726
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Wirkungsmechanismen des Kundenverhaltens auf die Kundenzufriedenheit : eine dyadische Untersuchung der Mitarbeiter-Kunden-Interaktion
Ouadoudi, Youssef el - 2013
Persistent link: https://www.econbiz.de/10010204367
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The role of employee job satisfaction in strengthening customer repurchase intentions
Gounaris, Spiros; Boukis, Achilleas - In: The journal of services marketing 27 (2013) 4, pp. 322-333
Persistent link: https://www.econbiz.de/10009788844
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Explaining why employee-customer orientation influences customers' perceptions of the service encounter
Gazzoli, Gabriel; Hancer, Murat; Kim, Peter Beomcheol - In: Journal of service management 24 (2013) 4, pp. 382-400
Persistent link: https://www.econbiz.de/10009790197
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Refreshing hotel satisfaction studies by reconfiguring customer review data
Zhou, Lingqiang; Ye, Shun; Pearce, Philip; Wu, Mao-ying - In: International journal of hospitality management 38 (2014), pp. 1-10
Persistent link: https://www.econbiz.de/10010364611
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Effects of Chinese consumers' relationship benefits and satisfaction on attitudes toward foreign fashion brands : the moderating role of country of salesperson
Choi, Yu Hua; Choo, Ho Jung - In: Journal of retailing and consumer services 28 (2016), pp. 99-106
Persistent link: https://www.econbiz.de/10011434102
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As time goes by ... maintaining longitudinal satisfaction : a perspective of hedonic adaptation
Ying, Yu; Jing, Fengjie; Bang, Nguyen; Chen, Junsong - In: The journal of services marketing 30 (2016) 1, pp. 63-74
Persistent link: https://www.econbiz.de/10011445623
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Satisfaction with service recovery : moderating effect of age in word-of-mouth
Moliner-Velázquez, Beatriz; Ruiz-Molina, María-Eugenia; … - In: The journal of consumer marketing 32 (2015) 6, pp. 470-484
Persistent link: https://www.econbiz.de/10011485855