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Developing customer loyalty : a case study of the National Bank of Oman

Rao, D. N.; Shankaraiah, K.; Al-Hakmani, Ali - In: Financial institutions and development, (pp. 105-121). 2007

Persistent link: https://www.econbiz.de/10003626089

Risk Perception, Risk Tolerance and Consumer Adoption of Mobile Banking Services

Cope, Alice - 2013

The increasing availability of mobile banking has the potential to transform the way consumers interact with their financial institutions and expand access to financial services for previously underserved populations. However, given the sensitive nature of the information shared when using...

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Quality Management of Internet Banking Services

Sahut, Jean-Michel - 2014

Quality Function Deployment (QFD) is a product and service design technique primarily oriented to deliver the ‘voice of the customer' throughout every single planning and design activity. QFD was successfully applied in almost every manufacturing industry, methodologically adapted and employed...

Persistent link: https://www.econbiz.de/10013068635

M-Payments : A Study of Customer’s Perspective on Innovative Banking Service

Khurana, Ashok - 2014

Mobile commerce has emerged as an innovative and consequential improved method of business over e-commerce. Mobile payment service is a modern innovation in this direction. M-Payment popularly known as ‘Pay with your mobile' is a revolutionary, easy, convenient, and secure mobile payment...

Persistent link: https://www.econbiz.de/10013068988

Electronic Banking Services – A Prelude

Madhavan, Sruthy - 2018

transfer funds, and can make payments. Besides this, it is an efficient and cost-saving channel for banks too. In India as …

Persistent link: https://www.econbiz.de/10012926835

Intention to use mobile banking services : an Islamic banking customers' perspective from Sri Lanka

Samsudeen, Sabraz Nawaz; Selvaratnam, Gunapalan; … - In: Journal of Islamic marketing 13 (2022) 2, pp. 410-433

Persistent link: https://www.econbiz.de/10012797461

Behavioral intention to accept and use banking service

Nguyen Thi Ngan; Bui Huy Khoi - In: Journal of Asian finance, economics and business : JAFEB 7 (2020) 11, pp. 393-400

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Customers' behavioral intention on mobile banking services in Indonesia

Bustami, Edwin; Situngkir, Sihol; Yacob, Syahmardi; … - 2021

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Customer readiness to co-production of mobile banking services : a customer-only co-production perspective

Yalley, Andrews Agya - In: Journal of financial services marketing 27 (2022) 2, pp. 81-95

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Exploring the Dimensions of Mobile Banking Service Quality

Sharma, Geeta - 2014

as a platform for banking transactions. The high penetration of mobile phones in India is the biggest driver for mobile … banking in India. Most of leading banks such as ICICI, HDFC, SBI etc., have successfully launched their mobile banking … operations in India.Delivering high quality services is a prerequisite for achieving customer satisfaction; and only through …

Persistent link: https://www.econbiz.de/10013061333