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Customers' intention in terms of using mobile banking services in Serbia

Šabotić, Zenaida; Vehapi, Semir; Lekpek, Ahmedin - In: Digital Transformation of the Financial Industry : …, (pp. 151-169). 2023

Persistent link: https://www.econbiz.de/10013549146

An analysis of the relationships between human, technological and physical factors in the retail banking sector

Mason, Michela C.; Massara, Francesco; Raggiotto, Francesco - In: Italian journal of marketing : ITJM 2022 (2022) 2, pp. 249-266

Persistent link: https://www.econbiz.de/10013277062

Customer satisfaction and switching intentions of banking services end-users in Montenegro

Jovović, Milorad; Mišnić, Nikola; Pejović, Bojan; … - In: Journal of central banking theory and practice 12 (2023) 1, pp. 45-56

bank (customer retention & defection), and to what extent customer satisfaction and dissatisfaction determine their … intention to change the bank. The analysis has established a statistically significant correlation between satisfaction …, dissatisfaction, and intentions of leaving the bank. Findings has shown a relatively high level of customer satisfaction with banking …

Persistent link: https://www.econbiz.de/10014312309

Examining the effect of electronic banking service quality on customer satisfaction and loyalty : an implication for technological innovation

Ayinaddis, Samuel Godadaw; Taye, Birhan Ambachew; … - In: Journal of innovation and entrepreneurship : JIE 12 (2023), pp. 1-18

In this ever-growing competitive banking industry, understanding the effect of electronic banking service quality on customers' satisfaction and loyalty is the secret to being competitive and successful in the sector. In Ethiopia, measuring service quality in the banking sector is a new...

Persistent link: https://www.econbiz.de/10014496983

Banking service quality literature : a bibliometric review and future research agenda

Patel, Ritesh Jayantibhai; Siddiqui, Aaliyah - In: Qualitative research in financial markets 15 (2023) 5, pp. 732-756

Persistent link: https://www.econbiz.de/10014431887

E-banking services and the satisfaction of customers in the Jordanian banks

Tahtamouni, Asem - In: Journal of science and technology policy management : JSTPM 14 (2023) 6, pp. 1037-1054

Persistent link: https://www.econbiz.de/10014449944

Mobile banking service quality and continuance intention : mediating role of satisfaction : a two-stage structural equation modeling-artificial neural network approach

Pokhrel, Laxman; Anup K C - In: International journal of bank marketing 42 (2024) 3, pp. 389-413

Persistent link: https://www.econbiz.de/10014525350

Tech impact : maximizing perceived quality and usage of e-banking services

Sandhu, Supreet; Arora, Sangeeta - In: South Asian journal of management : SAJM 31 (2024) 2, pp. 130-146

Persistent link: https://www.econbiz.de/10015069616

A structural compendium on service quality and customer satisfaction : a survey of banks in India

Potluri, Rajasekhara Mouly; Angati, Srinivas Rao; … - In: Journal of transnational management : the official … 21 (2016) 1, pp. 12-28

Persistent link: https://www.econbiz.de/10011455820

An empirical study of gap analysis of service quality in select private sector banks

Kumar Miryala, Ramesh - In: International journal of economics and management … 1 (2012) 2, pp. 91-96

Persistent link: https://www.econbiz.de/10010209984