Mobile banking service quality and continuance intention : mediating role of satisfaction : a two-stage structural equation modeling-artificial neural network approach
Year of publication: |
2024
|
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Authors: | Pokhrel, Laxman ; Anup K C |
Published in: |
International journal of bank marketing. - Bingley : Emerald, ISSN 1758-5937, ZDB-ID 2032104-1. - Vol. 42.2024, 3, p. 389-413
|
Subject: | Continuance intention | Mobile banking service quality | Satisfaction | Higher-order construct | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Electronic Banking | Electronic banking | Bankgeschäft | Banking services | Neuronale Netze | Neural networks |
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