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Behavioural Intention of Commercial Banks' Customers Towards Financial Technology Services

Submitter, GATR Journals; Peong, Kwee Kim; Peong, Kwee Peng - 2021

.Methodology/Technique – An online survey was used in the present research to explore factors that can influence commercial bank users' intention … to use FinTech services in Malaysia. The data for the current study was gathered from bank users who aged at least 18 … the most influential determinants that affect bank customers' behavioural intention to use FinTech services in Malaysia …

Persistent link: https://www.econbiz.de/10013223164

Bank Customers’ Annotations Regarding Banking Services

Singhal, Parmod Kumar - 2020

bank offered them all financial inclusion schemes and employees motivate them to use the banking services …

Persistent link: https://www.econbiz.de/10012828271

The effect of e-finance service quality on bank customers' fintech e-loyalty : evidence from Ethiopia

Jerene, Wondwossen; Sharma, Dhiraj - In: International journal of e-business research : an … 16 (2020) 2, pp. 69-83

Persistent link: https://www.econbiz.de/10012302682

Identification, ranking and clustering of electronic banking services based on customer satisfaction : case study in bank industry

Jouzdani, Javid; Shirouyehzad, Hadi; Maaroufi, Niloufar; … - In: International journal of services, economics and management 11 (2020) 2, pp. 167-190

Persistent link: https://www.econbiz.de/10012285571

Comparative analysis of results of online and offline customer satisfaction & loyalty surveys in banking services in Montenegro

Jovović, Milorad; Femić-Radosavović, Bojana; … - In: Journal of central banking theory and practice 6 (2017) 2, pp. 65-76

Persistent link: https://www.econbiz.de/10011721439

Combine effect of automated services and traditional services quality on customer satisfaction : evidence form banking sector of Pakistan

Shabbir, Malik Shahzad; Khalil ur Rehma, Amer; Shabbir, … - In: Inventi impact: retailing & consumer services (2016) 4, pp. 232-239

Persistent link: https://www.econbiz.de/10011675405

The impact of banks adoption of multi-channels mix on the internet banking service encounter quality : the case of Arab Middle East region

Migdadi, Yazan Khalid Abed-Allah; Omary, Ola Maher Al. - In: International journal of services and standards 12 (2017) 1, pp. 47-63

Persistent link: https://www.econbiz.de/10011874861

Interrelationships and consequential effects among technological innovation, service consistency, customer satisfaction and loyalty in banking

Obeng, Asare Yaw; Mkhize, Peter L. - In: International journal of finance & banking studies : JJFBS 6 (2017) 3, pp. 51-69

Persistent link: https://www.econbiz.de/10011765019

Impact of electronic banking services on bank transactions

Salamah, Najah Hassan - In: International journal of economics and finance 9 (2017) 2, pp. 111-121

Persistent link: https://www.econbiz.de/10011618132

The effects of perceived value dimensions on customer satisfaction and loyalty : a comparison between traditional banks and fintechs

Mainardes, Emerson Wagner; Freitas, Neudson Peres de - In: International journal of bank marketing 41 (2023) 3, pp. 641-662

Persistent link: https://www.econbiz.de/10014267111