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Influence of workplace incivility on counterproductive work behavior : mediating role of emotional exhaustion, organizational cynicism and the moderating role of psychological capi...

Butt, Sadia; Yazdani, Naveed - In: Pakistan journal of commerce and social sciences 15 (2021) 2, pp. 378-404

Drawing on conservation of resources (COR) theory, this study investigates association of workplace incivility (WI) with counterproductive work behavior (CPWB) of banking employees in Pakistan. In addition, mediating role of emotional exhaustion (EE), organizational cynicism (OCY) and moderating...

Persistent link: https://www.econbiz.de/10012599909

A diary study of work consequences for hotel employees victimized by supervisor from a demand-resource perspective on employee emotions

Park, In-Jo; Kim, Peter Beomcheol; Jung, Heajung; Yun, … - In: International journal of hospitality management 92 (2021), pp. 1-10

Persistent link: https://www.econbiz.de/10012425076

Relationship between occupational stress, organisational citizenship behaviour, psychological capital and emotional intelligence among Nigerian employees

Aderibigbe, John K.; Mjoli, Themba Q. - In: African journal of business and economic research : AJBER 14 (2019) 1, pp. 85-111

Persistent link: https://www.econbiz.de/10012485768

Ambivalent bosses : an examination of supervisor expressed emotional ambivalence on subordinate task engagement

Lim, Jia Hui; Tai, Kenneth; Kouchaki, Maryam - In: Organizational behavior and human decision processes : … 165 (2021), pp. 139-152

Persistent link: https://www.econbiz.de/10012610389

Analyzing the effect of resilience on burnout with mindfulness as a mediator

Merdiaty, Netty; Aldrin, Neil - 2020

Persistent link: https://www.econbiz.de/10012517272

Impact of employees' emotional instability on organization citizenship behavior and burnout with mediating effect of workaholism

Hayat, Zara; Batool, Iram; Hayat, Sahar; Bhatti, … - In: Review of economics and development studies 5 (2019) 2, pp. 235-244

Persistent link: https://www.econbiz.de/10012053624

Does psychological capital make employees more fit to smile? : the moderating role of customer-caused stressors in view of JD-R theory

Hwang, Pin-Chyuan; Han, Ming-Chuan - In: International journal of hospitality management 77 (2019), pp. 396-404

Persistent link: https://www.econbiz.de/10011988662

Workplace bullying, psychological distress, resilience, mindfulness, and emotional exhaustion

Anasori, Elham; Bayighomog, Steven W.; Tanova, Cem - In: The service industries journal 40 (2020) 1/2, pp. 65-89

Persistent link: https://www.econbiz.de/10012207484

The relationship between employees’ competences and the consequences and manner of exercising emotional labour (EL)

Springer, Agnieszka; Oleksa, Karolina - In: Contemporary economics 11 (2017) 1, pp. 17-30

Many job posts require one to display emotions specified by organisational standards. Such work is referred to as emotional labour (EL) and consists in producing particular emotional reactions in contacts with a customer as well as suppressing the actual emotional reactions that could be seen...

Persistent link: https://www.econbiz.de/10011632580

Beating burnout

Valcour, Monique - In: Harvard business review : HBR 94 (2016) 11, pp. 98-101

Persistent link: https://www.econbiz.de/10011595626