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The effect of customer incivility on service employees' customer orientation through double-mediation of surface acting and emotional exhaustion
Hur, Won-Moo; Moon, Tae Won; Han, Su-Jin - In: Journal of service theory and practice : JSTP 25 (2015) 4, pp. 394-413
Persistent link: https://www.econbiz.de/10011400716
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An empirical investigation of high-risk occupations : leader influence on employee stress and burnout among police
Russell, Lisa M. - In: Management research review 37 (2014) 4, pp. 367-384
Persistent link: https://www.econbiz.de/10010259183
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Understanding hotel employees' service sabotage : emotional labor perspective based on conservation of resources theory
Lee, JungHoon; Ok, Chihyung Michael - In: International journal of hospitality management 36 (2014), pp. 176-187
Persistent link: https://www.econbiz.de/10010239296
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Service priority climate and service performance among hospitality employees : the role of emotional labor and workload pressure
Vashdi, Dana R.; Katz-Navon, Tal; Delegach, Marianna - In: The Cornell hospitality quarterly 63 (2022) 4, pp. 504-518
Persistent link: https://www.econbiz.de/10013387226
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Frontline employees' passion and emotional exhaustion : the mediating role of emotional labor strategies
Chen, Kuan-Yu; Chang, Ching-Wen; Wang, Cheng-Hua - In: International journal of hospitality management 76 (2019) 1, pp. 163-172
Persistent link: https://www.econbiz.de/10011981972
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How emotional labor affects job performance in hospitality employees : the moderation of emotional intelligence
Hori, Nairei; Chao, Ren-Fang - 2022
Persistent link: https://www.econbiz.de/10013355351
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Impact of emotional intelligence and emotional labor on organizational outcomes in service organizations : a conceptual model
Rathi, Neerpal - In: South Asian journal of management : SAJM 21 (2014) 4, pp. 54-71
Persistent link: https://www.econbiz.de/10010519710
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Emotional labor in hospitality : positive affective displays in service encounters
Li, Jing; Farber Canziani, Bonnie; Barbieri, Carla - In: Tourism and hospitality research : the surrey quarterly … 18 (2018) 2, pp. 242-253
Persistent link: https://www.econbiz.de/10011846887
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Impact of empowerment & emotional labor on teacher’s work engagement : a moderating role of job experience
Saleem, Ammara; Iqbal, Javed; Sandhu, Moeed Ahmad; … - In: Review of economics and development studies 4 (2018) 2, pp. 237-245
Persistent link: https://www.econbiz.de/10012054465
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The ethics of service work in a neoliberal healthcare context : doing embodied and "dirty" emotional labor
Whiley, Lilith Arevshatian; Grandy, Gina - In: Qualitative research in organizations and management : … 17 (2022) 1, pp. 136-157
Persistent link: https://www.econbiz.de/10013362816