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The relationship between retailer app use, perceived shopping value and loyalty : the moderating role of deal proneness

Flacandji, Michaël; Vlad, Mariana - In: International journal of retail and distribution management 50 (2022) 8/9, pp. 981-995

Persistent link: https://www.econbiz.de/10013398146

Redesigning loyalty marketing for a better world : the impact of green loyalty programs on perceived value

Flacandji, Michaël; Passebois-Ducros, Juliette; Ieva, Marco - In: Journal of service theory and practice 33 (2023) 4, pp. 465-487

Persistent link: https://www.econbiz.de/10014302355

A time(ly) perspective of the service recovery paradox : how organizational learning moderates follow-up recovery effects

Lunardo, Renaud; Cusin, Julien; Flacandji, Michaël - In: Journal of business research : JBR 166 (2023), pp. 1-14

Persistent link: https://www.econbiz.de/10014380317

When and why signaling frontline employee inexperience can prove to be an asset : effects on consumer forgiveness for service failure

Flacandji, Michaël; Cusin, Julien; Lunardo, Renaud - In: Psychology & marketing 40 (2023) 12, pp. 2728-2742

Persistent link: https://www.econbiz.de/10014432547

How can organizational tolerance toward frontline employees' errors help service recovery?

Cusin, Julien; Flacandji, Michaël - In: Journal of personal selling & sales management : JPSSM 42 (2022) 2, pp. 91-106

Persistent link: https://www.econbiz.de/10013361660

I’ll have the usual : how restaurant brand image, loyalty, and satisfaction keep customers coming back

Espinosa, Jennifer A.; Ortinau, David J.; Krey, Nina; … - In: Journal of Product & Brand Management 27 (2018) 6, pp. 599-614

Purpose: The purpose of this paper is to study how repeat customers utilize their established overall restaurant brand image (ORBI), overall restaurant loyalty, satisfaction and behavioral intentions (revisit, recommend) to reengage with a casual-dining restaurant brand....

Persistent link: https://www.econbiz.de/10012076747