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An empirical assessment of customer switching behavior in the Nigerian telecom industry

Izogo, Ernest Emeka - In: African journal of business and economic research : AJBER 8 (2013) 1, pp. 61-82

Persistent link: https://www.econbiz.de/10009783121

E-service quality dimensions and customer satisfaction among users of automated saving platforms in a typical developing economy

Ezenwafor, Ebuka Christian; Ayodele, Adeola A.; Esiti, … - In: World review of entrepreneurship, management and … 18 (2022) 5/6, pp. 566-580

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Recovery strategies of a micro restaurant in Nigeria : implications on customer satisfaction and loyalty

Agu, Agu Godswill - In: Journal of African business 24 (2023) 3, pp. 363-383

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Determinants of customers' satisfaction in the Nigerian aviation industry using Analytic Hierarchy Process (AHP) model

Oghojafor, Ben Akpoyomare; Adekoya, Adebola Glorious - In: Acta Universitatis Danubius / Oeconomica 10 (2014) 4, pp. 107-126

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Demand for courier services : determinants for customer organisations in a developing country

Tiamiyu, Mutawakilu A.; Eigbe, Oserere E. - In: International journal of services, economics and management 9 (2018) 3/4, pp. 177-207

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Perceived service quality and customer loyalty : the mediating effect of passenger satisfaction in the Nigerian airline industry

Rahim, A. Ganiyu - In: International journal of management and economics 52 (2016) 1, pp. 94-117

The long-term survival and competiveness of the airline business is strongly connected to the quality of service offered by airline operators and their ability to satisfy and build long-term relationships with customers. This study investigates the relationship among service quality, customer...

Persistent link: https://www.econbiz.de/10012026399

Effective customer experience management in health-care sector of Nigeria : a conceptual model

Worlu, Rowland; Kehinde, Oladele Joseph; Borishade, … - In: International journal of pharmaceutical and healthcare … 10 (2016) 4, pp. 449-466

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Antecedents of attitudinal loyalty in a telecom service sector : the Nigerian case

Izogo, Ernest Emeka - In: International journal of quality & reliability management 33 (2016) 6, pp. 747-768

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Determinants of attitudinal loyalty in Nigerian telecom service sector : does commitment play a mediating role?

Izogo, Ernest Emeka - In: Journal of retailing and consumer services 23 (2015), pp. 107-117

Persistent link: https://www.econbiz.de/10010503921

Service quality, customer satisfaction and loyalty in automobile repair services sector

Izogo, Ernest Emeka; Ogba, Ike-Elechi - In: International journal of quality & reliability management 32 (2015) 3, pp. 250-269

Persistent link: https://www.econbiz.de/10010531022