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Measuring service quality in Indian hospitals : an analysis of SERVQUAL model
Konsra, Pooja; Jha, Abhishek Kumar - In: International journal of services and operations management 24 (2016) 1, pp. 1-17
Persistent link: https://www.econbiz.de/10011598293
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The development of the job satisfaction scale for hospital staff in Taiwan
Lee, Yii-Ching; Hsu, Wei-Che; Wu, Hsin-Hung; Hsieh, Wan-Lin - In: International journal of management, economics and … 5 (2016) 1, pp. 1-13
level of hospital staff in Taiwan. The job description inventory (JDI) and Job Satisfaction Index (JSI) were adopted as the … foundation of the job satisfaction measure for hospital staff in a selected hospital. To verify and validate the scale, data … accurate measure for assessing hospital staffs' satisfaction. Both EFA and CFA results demonstrated that items consistently …
Persistent link: https://www.econbiz.de/10011449563
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Exploring e-service quality and its relation with customer satisfaction in the banking sector : an Indian experience
Agrawal, Vivek; Seth, Nitin; Seth, Dinesh; Tripathi, Vikas - In: International journal of business information systems : … 32 (2019) 4, pp. 489-506
Persistent link: https://www.econbiz.de/10012159053
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Construct validation and exploration of turnover intentions of sales employees : evidences from India
Jain, Sarika; Nair, Shreekumar K. - In: International journal of Indian culture and business … 17 (2018) 2, pp. 169-184
Persistent link: https://www.econbiz.de/10011960174
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Toward a measure of Chinese hypermarket retail service quality
Tang, Yung-Tai; Stanworth, James O.; Chen, Wei-Ting; … - In: Total quality management & business excellence : an … 26 (2015) 3/4, pp. 327-338
Persistent link: https://www.econbiz.de/10011300189
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Service quality in manufacturing supply chains : a bi-directional perspective from Indian SMEs
Gandhi, Surjit Kumar; Sachdeva, Anish; Gupta, Ajay - In: International journal of logistics systems and … 35 (2020) 2, pp. 149-203
Persistent link: https://www.econbiz.de/10012177776
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Exploring the service quality determinants of solar product dealers
Kumar, Vikas; Hundal, Bikramjit Singh; Kaur, Komalpreet - In: Asia-Pacific journal of management research and innovation 15 (2019) 1/2, pp. 27-38
Persistent link: https://www.econbiz.de/10012160596
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Customer satisfaction analysis in bike sharing
Xie, Dejun; Wang, Rongjia; Li, Jianchang; Shen, Si; … - In: International journal of green economics : IJGE 16 (2022) 1, pp. 36-55
Persistent link: https://www.econbiz.de/10014312108
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SEM of service quality to predict overall patient satisfaction in medical clinics : a case study
Johnson, Dana M.; Russell, Roberta S. - In: Quality management journal : QMJ 22 (2015) 4, pp. 18-36
Persistent link: https://www.econbiz.de/10011384434
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The satisfaction of healthcare consumers : analysis and comparison of different methodologies
Vieira, Inês; Ferreira, Diogo R.; Pedro, Maria Isabel - In: International transactions in operational research : a … 30 (2023) 1, pp. 545-571
Persistent link: https://www.econbiz.de/10013417042