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Service operations in public s...
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Service quality
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Siciliani, Luigi
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75
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70
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58
Gallouj, Fai͏̈z
51
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48
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47
Brekke, Kurt R.
43
Edvardsson, Bo
43
Han, Heesup
43
Mattila, Anna S.
43
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41
Prybutok, Victor R.
41
Eichhorn, Peter
40
Rubalcaba-Bermejo, Luis
40
Wirtz, Jochen
40
Budäus, Dietrich
39
Gravelle, Hugh
36
McColl-Kennedy, Janet R.
36
Corsten, Hans
35
Kaiser, Ulrich
35
Prentice, Catherine
35
Tanzi, Vito
35
Djellal, Faridah
34
Hanushek, Eric A.
32
Van Reenen, John
32
Witell, Lars
32
Afonso, António
31
Rahman, Zillur
31
Shahin, Arash
31
Stauss, Bernd
31
Antony, Jiju
30
Cuadrado Roura, Juan R.
30
Daniels, Peter W.
30
Figlio, David N.
30
Gomes, Pedro
30
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29
Pathak, Parag A.
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International Journal of Public Sector Management
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IMF Staff Country Reports
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Auditing : a journal of practice & theory
176
International journal of contemporary hospitality management
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Service business
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Services marketing quarterly
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Public performance & management review
149
The TQM journal : the international review of organizational improvement
149
International journal of public sector management : IJPSM
147
Journal of air transport management
142
Journal of hospitality marketing & management
142
Journal of Services Marketing
141
IZA Discussion Papers
135
International journal of productivity and quality management : IJPQM
135
Journal of service management
135
Journal of service research : JSR
135
International journal of quality and service sciences
134
Cogent business & management
133
International journal of services and operations management
129
International journal of quality & reliability management
128
Policy research working paper : WPS
128
Tourism management : research, policies, practice
128
Journal of travel and tourism marketing
122
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120
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110
World Bank E-Library Archive
110
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ECONIS (ZBW)
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RePEc
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EconStor
989
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813
BASE
132
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81
Exploring the relationship between government budget information and citizens' perceptions of public service performance in China
Wang, Qiushi
;
Niu, Meili
- In:
Public management review
22
(
2020
)
3
,
pp. 317-340
Persistent link: https://www.econbiz.de/10012178924
Saved in:
82
E-governance as a new public administration paradigm : a rhetoric or reality?
Terrance, Molobela Talent
;
Uwizeyimana, Dominique Emmanuel
-
2023
Persistent link: https://www.econbiz.de/10014467998
Saved in:
83
Impact of job satisfaction on public service quality : evidence from Syria
Milana, Elias
- In:
Serbian journal of management : an international …
13
(
2018
)
2
,
pp. 233-250
Persistent link: https://www.econbiz.de/10012137175
Saved in:
84
Developing a scale for measuring service quality in the public sector
Asif, Muhammad
;
Awan, Muhammad
;
Haque, Shahbaz Ul
- In:
International journal of services and operations management
24
(
2016
)
3
,
pp. 418-432
Persistent link: https://www.econbiz.de/10011636001
Saved in:
85
Effect of knowledge search depth, user co-creation and moderating factors on the outcomes of service innovations by European public sector organizations
Burgers, Henri
;
Arundel, Anthony
;
Casali, G. L.
- In:
Public management review
26
(
2024
)
3
,
pp. 746-769
Persistent link: https://www.econbiz.de/10014549166
Saved in:
86
Providers and profiteers : essays on profit and competition in the provision of public services
Larsson, Sebastian
-
2021
Persistent link: https://www.econbiz.de/10013194117
Saved in:
87
Getting the right mix: unpacking integration meanings and strategies
Keast, Robyn
;
Brown, Kerry
;
Mandell, Myrna
- In:
International public management journal
10
(
2007
)
1
,
pp. 9-33
Persistent link: https://www.econbiz.de/10003485274
Saved in:
88
Customer orientation in a Swedish country council
Karlsson, Margareta
;
Garvare, Rickard
;
Zingmark, Karin
; …
- In:
International journal of quality and service sciences
8
(
2016
)
1
,
pp. 2-16
Persistent link: https://www.econbiz.de/10011558908
Saved in:
89
TQM practices in public sector : case of Finnish healthcare organizations
Ajmal, Mian M.
;
Tuomi, Ville
;
Helo, Petri T.
;
Sandhu, …
- In:
International journal of information systems in the …
8
(
2016
)
1
,
pp. 34-45
Persistent link: https://www.econbiz.de/10011434832
Saved in:
90
Public quality - for whom and how? : integrating public core values with quality management
Elg, Mattias
;
Wihlborg, Elin
;
Örnerheim, Mattias
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 379-389
Persistent link: https://www.econbiz.de/10011723632
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