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The service encounter
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Bakker, Arnold B.
64
Ashkanasy, Neal M.
63
Dur, Robert A. J.
60
Frey, Bruno S.
60
Siddiqui, Danish Ahmed
54
Karatepe, Osman M.
53
Winden, Frans A. A. M. van
41
De Clercq, Dirk
38
Delfgaauw, Josse
38
Bagozzi, Richard P.
37
Fehr, Ernst
35
Han, Heesup
34
Septianto, Felix
34
Falk, Armin
32
Kräkel, Matthias
31
Sliwka, Dirk
31
Osterloh, Margit
30
Schaufeli, Wilmar B.
29
Vandenberghe, Christian
29
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28
Hopfensitz, Astrid
28
Neckermann, Susanne
28
Usman, Osly
27
Kwan, Ho Kwong
26
Benhabib, Jess
25
Bosman, Ronald
25
Hur, Won-Moo
25
Huy, Quy
25
Härtel, Charmine E. J.
25
Shuck, Brad
25
Johnson, Russell E.
24
Newman, Alexander
24
Demerouti, Evangelia
23
Dur, Robert
23
Gupta, Vishal
23
Huffman, David
23
Humphrey, Ronald H.
23
Kim, Tae-Yeol
23
Kosfeld, Michael
23
Reuben, Ernesto
23
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National Bureau of Economic Research
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Forschungsinstitut zur Zukunft der Arbeit
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OECD
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IGI Global
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Books on Demand GmbH <Norderstedt>
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Edward Elgar Publishing
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Springer-Verlag GmbH
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Haufe-Lexware GmbH & Co. KG
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Peter Lang GmbH
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Eric Cuvillier <Firma>
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Taylor and Francis
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3
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3
Tinbergen Instituut
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Journal of business research : JBR
412
Journal of business ethics : JOBE
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International journal of hospitality management
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Journal of vocational behavior
233
The international journal of human resource management
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Journal of managerial psychology
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Journal of business and psychology
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Journal of retailing and consumer services
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Discussion paper series / IZA
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Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
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Academy of Management journal : AMJ
154
International journal of human resource management
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International journal of contemporary hospitality management
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Leadership & organization development journal
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The leadership quarterly : LQ ; an international journal of political, social and behavioral science
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Tourism management : research, policies, practice
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Cogent business & management
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SpringerLink / Bücher
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Journal of management : JOM
108
Journal of management & organization : JMO
105
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
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Human performance
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Human relations
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Journal of economic behavior & organization : JEBO
98
Psychology & marketing
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The service industries journal
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CESifo working papers
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IZA Discussion Paper
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International journal of organizational analysis
90
Personnel review
90
Group & organization management : an international journal
89
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
89
Pakistan journal of commerce and social sciences
88
Human resource management
87
Journal of hospitality marketing & management
87
Management research review
85
The journal of services marketing
84
Public personnel management
83
Journal of consumer research : JCR ; an interdisciplinary bimonthly
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ECONIS (ZBW)
25,456
USB Cologne (EcoSocSci)
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RePEc
175
EconStor
101
Other ZBW resources
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BASE
8
OLC EcoSci
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Showing
1
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10
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26,004
Sort
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date (oldest first)
1
Employee emotional competence : construct conceptualization and validation of a customer-based measure
Delcourt, Cécile
;
Gremler, Dwayne D.
;
Riel, Allard C. …
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 72-87
Persistent link: https://www.econbiz.de/10011433201
Saved in:
2
A meta-analysis of frontline employees' role behavior and the moderating effects of national culture
Schepers, Jeroen J.L.
;
Borgh, Michel van der
- In:
Journal of service research
23
(
2020
)
3
,
pp. 255-280
Persistent link: https://www.econbiz.de/10012265752
Saved in:
3
An imitation game : supervisors’ influence on customer sweethearting
Ertz, Elias
;
Becker, Laura
;
Büttgen, Marion
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 432-444
Persistent link: https://www.econbiz.de/10013407512
Saved in:
4
The effects of employee behavior in sustainable service organizations
Disse, Isabel Kittyma
;
Becker-Özcamlica, Hürrem
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1095-1105
Persistent link: https://www.econbiz.de/10013410803
Saved in:
5
The place and role of (moral) anger in organizational behavior studies
Lindebaum, Dirk
;
Geddes, Deanna
- In:
Journal of organizational behavior : OB ; the internat. …
37
(
2016
)
5
,
pp. 738-757
Persistent link: https://www.econbiz.de/10011596685
Saved in:
6
Frontline employee customer-oriented attitude in the presence of job demands and resources : the influence upon deep and surface acting
Yoo, Jaewon
;
Arnold, Todd J.
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 102-117
Persistent link: https://www.econbiz.de/10011433187
Saved in:
7
Positive psychological capital and emotional labor in Korea : the Job demands-resources approach
Hur, Won-Moo
;
Rhee, Seoung-Yoon
;
Ahn, Kwang-Ho
- In:
The international journal of human resource management
27
(
2016
)
5/6
,
pp. 477-500
Persistent link: https://www.econbiz.de/10011480871
Saved in:
8
How does procedural justice climate influence individual outcomes? : an affective perspective
Lin, Xiaowan
- In:
Asia Pacific journal of management : APJM ; a …
32
(
2015
)
3
,
pp. 771-800
Persistent link: https://www.econbiz.de/10011483217
Saved in:
9
Do happy leaders lead better? : affective and attitudinal antecedents of transformational leadership
Jin, Sirkwoo
;
Seo, Myeong-Gu
;
Shapiro, Debra L.
- In:
The leadership quarterly : LQ ; an international …
27
(
2016
)
1
,
pp. 64-84
Persistent link: https://www.econbiz.de/10011483905
Saved in:
10
The role of leader
emotion
management in leader-member exchange and follower outcomes
Little, Laura M.
;
Seo, Myeong-Gu
;
Williams, Michele
- In:
The leadership quarterly : LQ ; an international …
27
(
2016
)
1
,
pp. 85-97
Persistent link: https://www.econbiz.de/10011483926
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