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The service encounter
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Bakker, Arnold B.
66
Ashkanasy, Neal M.
65
Dur, Robert A. J.
60
Frey, Bruno S.
60
Karatepe, Osman M.
54
Siddiqui, Danish Ahmed
54
De Clercq, Dirk
41
Winden, Frans A. A. M. van
41
Delfgaauw, Josse
38
Bagozzi, Richard P.
37
Han, Heesup
36
Fehr, Ernst
35
Septianto, Felix
34
Falk, Armin
32
Kräkel, Matthias
31
Sliwka, Dirk
31
Osterloh, Margit
30
Schaufeli, Wilmar B.
29
Vandenberghe, Christian
29
Chiaburu, Dan S.
28
Hopfensitz, Astrid
28
Härtel, Charmine E. J.
28
Neckermann, Susanne
28
Kwan, Ho Kwong
27
Usman, Osly
27
Benhabib, Jess
25
Bosman, Ronald
25
Hur, Won-Moo
25
Huy, Quy
25
Newman, Alexander
25
Shuck, Brad
25
Humphrey, Ronald H.
24
Johnson, Russell E.
24
Kim, Tae-Yeol
24
Srivastava, Shalini
24
Demerouti, Evangelia
23
Dur, Robert
23
Gupta, Vishal
23
Huffman, David
23
Kosfeld, Michael
23
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National Bureau of Economic Research
80
Springer Fachmedien Wiesbaden
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OECD
12
Verlag Dr. Kovač
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Forschungsinstitut zur Zukunft der Arbeit
10
IGI Global
8
Books on Demand GmbH <Norderstedt>
7
Springer-Verlag GmbH
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Edward Elgar Publishing
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Harvard Graduate School of Business Administration
6
Campus Verlag
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Center for the Study of Law and Economics <Saarbrücken>
5
Department of Economics, Sciences économiques
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Haufe-Lexware GmbH & Co. KG
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Peter Lang GmbH
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Sciences économiques, Sciences Po
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Shaker Verlag
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Springer International Publishing
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Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
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Eric Cuvillier <Firma>
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Harvard Business Review Press
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Taylor and Francis
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Westfälische Wilhelms-Universität Münster
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3
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3
Théorie Économique, Modélisation, Application (THEMA), Université de Cergy-Pontoise
3
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3
Tinbergen Instituut
3
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Journal of business research : JBR
414
International journal of hospitality management
412
Journal of business ethics : JOBE
389
Journal of vocational behavior
235
The international journal of human resource management
226
Journal of business and psychology
225
Journal of managerial psychology
216
Journal of retailing and consumer services
213
Discussion paper series / IZA
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Leadership & organization development journal
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Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
178
International journal of human resource management
160
Academy of Management journal : AMJ
158
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
155
Tourism management : research, policies, practice
152
International journal of contemporary hospitality management
149
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
141
Cogent business & management
130
SpringerLink / Bücher
115
Journal of management : JOM
109
Journal of management & organization : JMO
108
Human performance
105
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
103
Human relations
100
Journal of economic behavior & organization : JEBO
98
Personnel review
98
Psychology & marketing
98
The service industries journal
98
Administrative Sciences : open access journal
92
CESifo working papers
92
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
92
Management research review
92
International journal of organizational analysis
91
Pakistan journal of commerce and social sciences
91
IZA Discussion Paper
90
Group & organization management : an international journal
89
Journal of hospitality marketing & management
89
Employee relations
88
International journal of manpower
88
Journal of business ethics : JBE
88
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ECONIS (ZBW)
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USB Cologne (EcoSocSci)
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RePEc
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Other ZBW resources
109
EconStor
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BASE
8
OLC EcoSci
7
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110
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101
Relationships between daily affect and pro-environmental behavior at work : the moderating role of pro-environmental attitude
Bissing-Olson, Megan J.
;
Iyer, Aarti
;
Fielding, Kelly S.
; …
- In:
Journal of organizational behavior : OB ; the internat. …
34
(
2013
)
2
,
pp. 156-175
Persistent link: https://www.econbiz.de/10009714463
Saved in:
102
A meta-analytic structural model of dispositonal affectivity and emotional labor
Kammeyer-Mueller, John D.
;
Rubenstein, Alex L.
;
Long, …
- In:
Personnel psychology : a journal of applied research
66
(
2013
)
1
,
pp. 47-90
Persistent link: https://www.econbiz.de/10009714603
Saved in:
103
Affective commitment and citizenship behaviors across multiple foci
Morin, Alexandre J. S.
;
Vandenberghe, Christian
; …
- In:
Journal of managerial psychology
26
(
2011
)
8
,
pp. 716-738
Persistent link: https://www.econbiz.de/10009407330
Saved in:
104
A walk in customers' shoes : how attentional bias modification affects ownership of integrity-violating social media posts
Laer, Tony van
;
Ruyter, Ko de
;
Cox, David
- In:
Journal of interactive marketing : a quarterly …
27
(
2013
)
1
,
pp. 14-27
Persistent link: https://www.econbiz.de/10009718240
Saved in:
105
The passion for knowledge : implications for its transfer
Sié, Laurent
;
Yakhlef, Ali
- In:
Knowledge and process management : the journal of …
20
(
2013
)
1
,
pp. 12-20
Persistent link: https://www.econbiz.de/10009722850
Saved in:
106
Intimate partner violence as a workplace concern
Paludi, Michele Antoinette
-
2013
Persistent link: https://www.econbiz.de/10009758576
Saved in:
107
Beauty, personality, and affect as antecedents of counterproductive work behavior receipt
Scott, Brent A.
;
Judge, Timothy A.
- In:
Human performance
26
(
2013
)
2
,
pp. 93-113
Persistent link: https://www.econbiz.de/10009762389
Saved in:
108
Emotional labor in the hospitality industry : the influence of contextual factors
Shani, Amir
;
Uriely, Natan
;
Reichel, Arie
;
Ginsburg, Limor
- In:
International journal of hospitality management
37
(
2014
),
pp. 150-158
Persistent link: https://www.econbiz.de/10010354188
Saved in:
109
Are committed employees more service oriented?
Guerra, Eva
;
Sepúlveda, César J.
- In:
Global business and organizational excellence : a …
33
(
2013/14
)
3
,
pp. 23-36
Persistent link: https://www.econbiz.de/10010359910
Saved in:
110
(Un)ethical behavior and performance appraisal : the role of affect, support, and organizational justice
Jacobs, Gabriele
;
Belschak, Frank
;
Den Hartog, Deanne N.
- In:
Journal of business ethics : JOBE
121
(
2014
)
1
,
pp. 63-76
Persistent link: https://www.econbiz.de/10010363475
Saved in:
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