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The service encounter
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Emotion
10,727
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8,388
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4,145
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4,130
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3,673
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2,762
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2,748
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2,632
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2,629
Motivation
2,619
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2,218
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2,214
Persönlichkeitspsychologie
1,922
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1,917
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1,743
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1,272
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1,259
Führungskräfte
1,250
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Bakker, Arnold B.
66
Ashkanasy, Neal M.
63
Dur, Robert A. J.
60
Frey, Bruno S.
60
Karatepe, Osman M.
54
Siddiqui, Danish Ahmed
54
Winden, Frans A. A. M. van
41
De Clercq, Dirk
40
Delfgaauw, Josse
38
Bagozzi, Richard P.
37
Han, Heesup
36
Fehr, Ernst
35
Septianto, Felix
34
Falk, Armin
32
Kräkel, Matthias
31
Sliwka, Dirk
31
Osterloh, Margit
30
Schaufeli, Wilmar B.
29
Vandenberghe, Christian
29
Chiaburu, Dan S.
28
Hopfensitz, Astrid
28
Neckermann, Susanne
28
Kwan, Ho Kwong
27
Usman, Osly
27
Benhabib, Jess
25
Bosman, Ronald
25
Hur, Won-Moo
25
Huy, Quy
25
Härtel, Charmine E. J.
25
Newman, Alexander
25
Shuck, Brad
25
Johnson, Russell E.
24
Demerouti, Evangelia
23
Dur, Robert
23
Gupta, Vishal
23
Huffman, David
23
Humphrey, Ronald H.
23
Kim, Tae-Yeol
23
Kosfeld, Michael
23
Reuben, Ernesto
23
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National Bureau of Economic Research
80
Springer Fachmedien Wiesbaden
55
OECD
11
Verlag Dr. Kovač
11
Forschungsinstitut zur Zukunft der Arbeit
10
IGI Global
8
Books on Demand GmbH <Norderstedt>
7
Edward Elgar Publishing
7
Springer-Verlag GmbH
7
Harvard Graduate School of Business Administration
6
Campus Verlag
5
Center for the Study of Law and Economics <Saarbrücken>
5
Department of Economics, Sciences économiques
5
Haufe-Lexware GmbH & Co. KG
5
Peter Lang GmbH
5
Sciences économiques, Sciences Po
5
Shaker Verlag
5
Springer International Publishing
5
Verlag Franz Vahlen
5
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
5
AMACOM
4
Eric Cuvillier <Firma>
4
Harvard Business Review Press
4
Institute for the Study of Labor (IZA)
4
Taylor and Francis
4
Westfälische Wilhelms-Universität Münster
4
Bonn Graduate School of Economics
3
Center for Economic Research <Tilburg>
3
Christian-Albrechts-Universität zu Kiel
3
European University Institute / Department of Law
3
Fachhochschule Reutlingen / European School of Business
3
Facultatea de Administraţie Publică, Şcoala Naţională de Studii Politice şi Administrative (SNSPA)
3
Gottfried Wilhelm Leibniz Universität Hannover
3
IIF - Institut für Industriekommunikation und Fachmedien GmbH / Apprimus Verlag
3
Kassel University Press GmbH
3
Leuphana Universität Lüneburg
3
Nomos Verlagsgesellschaft
3
Théorie Économique, Modélisation, Application (THEMA), Université de Cergy-Pontoise
3
Tinbergen Institute
3
Tinbergen Instituut
3
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Journal of business research : JBR
414
International journal of hospitality management
403
Journal of business ethics : JOBE
389
Journal of vocational behavior
235
The international journal of human resource management
226
Journal of managerial psychology
213
Journal of business and psychology
211
Journal of retailing and consumer services
208
Discussion paper series / IZA
204
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
178
Leadership & organization development journal
174
International journal of human resource management
160
Academy of Management journal : AMJ
158
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
155
International journal of contemporary hospitality management
149
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
141
Tourism management : research, policies, practice
141
Cogent business & management
129
SpringerLink / Bücher
115
Journal of management : JOM
109
Journal of management & organization : JMO
108
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
103
Human performance
102
Human relations
100
Personnel review
99
Journal of economic behavior & organization : JEBO
98
Psychology & marketing
98
The service industries journal
98
CESifo working papers
92
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
92
Management research review
92
International journal of organizational analysis
91
IZA Discussion Paper
90
Group & organization management : an international journal
89
Pakistan journal of commerce and social sciences
89
Employee relations
88
Journal of hospitality marketing & management
88
Human resource management
87
International journal of manpower
87
Journal of business ethics : JBE
85
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ECONIS (ZBW)
26,042
USB Cologne (EcoSocSci)
247
RePEc
175
Other ZBW resources
109
EconStor
101
BASE
8
OLC EcoSci
7
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111
(Un)ethical behavior and performance appraisal : the role of affect, support, and organizational justice
Jacobs, Gabriele
;
Belschak, Frank
;
Den Hartog, Deanne N.
- In:
Journal of business ethics : JOBE
121
(
2014
)
1
,
pp. 63-76
Persistent link: https://www.econbiz.de/10010363475
Saved in:
112
Employee performance outcomes and burnout following the presentation-of-self in customer-service contexts
Prentice, Catherine
;
Chen, Po-ju
;
King, Brian
- In:
International journal of hospitality management
35
(
2013
),
pp. 225-236
Persistent link: https://www.econbiz.de/10010225793
Saved in:
113
Influences of individual-related factors and job satisfaction on workplace deviant behaviour among support personnel in Malaysian public service organizations
Alias, Mazni
;
Roziah Mohd Rasdi
;
Maimunah Ismail
; …
- In:
Human resource development international : enhancing …
16
(
2013
)
5
,
pp. 538-557
Persistent link: https://www.econbiz.de/10010230250
Saved in:
114
Workplace guanxi : its dispositional antecedents and mediating role in the affectivity-job satisfaction relationship
Qingguo, Zhai
;
Lindorff, Margaret
;
Cooper, Brian
- In:
Journal of business ethics : JOBE
117
(
2013
)
3
,
pp. 541-551
Persistent link: https://www.econbiz.de/10010232660
Saved in:
115
The role of subordinate emotional masking in leader-member exchange and outcomes : a two-sample investigation
Xu, Jun
;
Liu, Yongmei
;
Guo, Yi
- In:
Journal of business research : JBR
67
(
2014
)
2
,
pp. 100-107
Persistent link: https://www.econbiz.de/10010237664
Saved in:
116
Psychological contract breach, affective commitment to organization and supervisor, and newcomer adjustment : a three-wave moderated mediation model
Lapointe, Émilie
;
Vandenberghe, Christian
;
Boudrias, …
- In:
Journal of vocational behavior
83
(
2013
)
3
,
pp. 528-538
Persistent link: https://www.econbiz.de/10010238445
Saved in:
117
Understanding hotel employees' service sabotage : emotional labor perspective based on conservation of resources theory
Lee, JungHoon
;
Ok, Chihyung Michael
- In:
International journal of hospitality management
36
(
2014
),
pp. 176-187
Persistent link: https://www.econbiz.de/10010239296
Saved in:
118
Negative affectivity and tipping : the moderating role of emotional labor strategies and leader-member exchange
Medler-Liraz, Hana
- In:
International journal of hospitality management
36
(
2014
),
pp. 63-72
Persistent link: https://www.econbiz.de/10010239337
Saved in:
119
Rocking the boat but keeping it steady : the role of
emotion
regulation in employee voice
Grant, Adam
- In:
Academy of Management journal : AMJ
56
(
2013
)
6
,
pp. 1703-1723
Persistent link: https://www.econbiz.de/10010244807
Saved in:
120
Relationship between emotional intelligence and innovative work behaviors in Turkish banking sector
Orhan, Nazife
;
Dinçer, Hasan
- In:
International journal of finance & banking studies : JJFBS
1
(
2012
)
1
,
pp. 21-22
Persistent link: https://www.econbiz.de/10010247101
Saved in:
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