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Revisiting the smiling service worker and customer satisfaction
Söderlund, Magnus; Rosengren, Sara - In: International journal of service industry management : IJSIM 19 (2008) 5, pp. 552-574
Persistent link: https://www.econbiz.de/10008136372
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The "killer" ad: an assessment of advertising violence
Söderlund, Magnus; Dahlén, Micael - In: European journal of marketing : EJM 44 (2010) 11, pp. 1811-1839
Persistent link: https://www.econbiz.de/10008720166
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Other customers in the retail environment and their impact on the customer’s evaluations of the retailer
Söderlund, Magnus - In: Journal of retailing and consumer services 18 (2011) 3, pp. 174-183
Persistent link: https://www.econbiz.de/10008995157
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Physical attractiveness of the service worker in the moment of truth and its effects on customer satisfaction
Söderlund, Magnus; Julander, Claes-Robert - In: Journal of retailing and consumer services 16 (2009) 3, pp. 216-227
Persistent link: https://www.econbiz.de/10008894704
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Receiving word-of-mouth from the service customer: An emotion-based effectiveness assessment
Söderlund, Magnus; Rosengren, Sara - In: Journal of retailing and consumer services 14 (2007) 2, pp. 123-136
Persistent link: https://www.econbiz.de/10007396801
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Customer satisfaction and its consequences on customer behaviour revisited: The impact of different levels of satisfaction on word-of-mouth, feedback to the supplier and loyalty
Söderlund, Magnus - In: International journal of service industry management : IJSIM 9 (1998) 2, pp. 169-188
Persistent link: https://www.econbiz.de/10007126674
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Physical attractiveness of the service worker in the moment of truth and its effects on customer satisfaction
Söderlund, Magnus; Julander, Claes-Robert - In: Journal of retailing and consumer services 16 (2009) 3, pp. 216-226
Persistent link: https://www.econbiz.de/10003852535
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Consumers as masters and slaves in the store : an examination of perceived control, emotions, and loyalty
Söderlund, Magnus - In: The European retail digest : the authoritative guide to … 54 (2007/08), pp. 42-47
Persistent link: https://www.econbiz.de/10003530363
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Influencing consumers to choose environment friendly offerings : evidence from field experiments
Kristensson, Per; Wästlund, Erik; Söderlund, Magnus - In: Journal of business research : JBR 76 (2017), pp. 89-97
Persistent link: https://www.econbiz.de/10011712562
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Jokes in the store and its effects on customer satisfaction
Söderlund, Magnus; Oikarinen, Eeva-Liisa; Heikka, … - In: The international review of retail, distribution and … 27 (2017) 3, pp. 260-283
Persistent link: https://www.econbiz.de/10011741613