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The interrelationship between internal marketing, employee perceived quality and customer satisfaction : a conventional banking perspective

De Bruin, Leigh; Roberts-Lombard, Mornay; De … - In: Cogent business & management 8 (2021) 1, pp. 1-29

This study explores how internal marketing influences employees’ perceived ability to deliver service quality in the conventional banking industry in Oman. The influence of employee perceived service quality on customer satisfaction is also established. Data was obtained from retail banking...

Persistent link: https://www.econbiz.de/10012668858

Banking service quality provided by commercial banks and customer satisfaction : a structural equation modelling approaches

Main, Naser Alolayyan; Al-Hawary, Sulieman Ibraheem Shelash - In: International journal of productivity and quality … 24 (2018) 4, pp. 543-565

Persistent link: https://www.econbiz.de/10011924288

The influence of service quality, corporate image, and customer satisfaction on customer loyalty in banking sector in Yogyakarta

Christanto, Yohanes Michael; Santoso, Singgih - 2022

Persistent link: https://www.econbiz.de/10013445142

Do student evaluation of university reflect inaccurate beliefs or actual experience? : a relative rank model

Brown, Gordon D. A.; Wood, Alex M.; Ogden, Ruth S.; … - In: Journal of behavioral decision making 28 (2015) 1, pp. 14-26

Persistent link: https://www.econbiz.de/10011293378

The impact of maritime service quality on employee satisfaction by seafarers rank : evidence from a global survey grounded on ERG theory

Pantouvakis, Angelos; Vlachos, Ilias; Polemis, Dionysios - In: International journal of quality & reliability management 41 (2024) 1, pp. 107-126

Persistent link: https://www.econbiz.de/10014470823

Impact of total quality management on customer satisfaction in Indian banking sector

Pattanayak, Durgesh; Punyatoya, Plavini - In: International journal of productivity and quality … 16 (2015) 2, pp. 127-147

Persistent link: https://www.econbiz.de/10011525869

Perceived service quality and customer satisfaction : a missing link in Indian banking sector

Nambiar, Bindu K.; Ramanathan, Hareesh N.; Rana, Sudhir; … - In: Vision : the journal of business perspective 23 (2019) 1, pp. 44-55

Persistent link: https://www.econbiz.de/10012161362

Focusing on complaints handling for customer satisfaction and loyalty : the case of Indonesian public banking

Salim, Agus; Setiawan, Margono; Rofiaty, R.; Rohman, Fatchur - In: European research studies 21 (2018) 3, pp. 404-416

Persistent link: https://www.econbiz.de/10012220318

A sustainable banking services analysis and its effect on customer satisfaction

Puri, Neha; Garg, Vikas - In: Journal of sustainable finance & investment 13 (2023) 1, pp. 678-699

Persistent link: https://www.econbiz.de/10013545696

I have seen the future, and it rings : what we know about mobile banking research

Dai Thich Phan - In: Theory, methodology, practice 16 (2020) 2, pp. 69-79

Persistent link: https://www.econbiz.de/10012697276