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Bank
65,303
Service quality
21,814
Dienstleistungsqualität
21,063
Customer satisfaction
15,559
Kundenzufriedenheit
13,976
Financial services
12,687
Finanzdienstleistung
12,475
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11,415
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11,318
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11,189
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11,014
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9,698
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8,830
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8,596
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8,310
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7,895
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7,825
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7,436
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6,895
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6,279
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6,211
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5,907
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5,894
Finanzsektor
5,864
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5,833
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5,743
Bank lending
5,692
Bankenregulierung
5,434
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5,420
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5,247
EU-Staaten
5,217
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5,130
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5,028
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4,979
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4,892
India
4,857
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4,809
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4,461
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4,456
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4,420
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Free
35,510
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31,806
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78,536
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55,956
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1,260
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32
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57,886
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15,245
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12,258
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11,325
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9,134
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9,134
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4,054
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2,876
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2,876
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2,848
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2,042
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1,342
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1,215
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863
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863
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845
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481
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421
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299
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221
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136
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14,597
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1,085
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922
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802
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797
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479
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125
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104
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89
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78
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62
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46
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45
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39
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37
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29
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Ongena, Steven
223
Berger, Allen N.
211
Beck, Thorsten
181
Hasan, Iftekhar
171
Molyneux, Philip
164
Weill, Laurent
148
Hassan, M. Kabir
135
Demirgüç-Kunt, Asli
129
Levine, Ross
127
Buch, Claudia M.
121
Acharya, Viral V.
109
Saunders, Anthony
109
Koetter, Michael
106
Asongu, Simplice
104
Tarazi, Amine
101
Gambacorta, Leonardo
100
Degryse, Hans
97
Laeven, Luc
97
Mester, Loretta J.
92
Carletti, Elena
91
Fadzlan Sufian
90
Allen, Franklin
87
Huizinga, Harry
84
Han, Heesup
79
Matthews, Kent
79
Bruhn, Manfred
78
Calomiris, Charles W.
78
Siciliani, Luigi
77
DeYoung, Robert
76
Thakor, Anjan V.
76
Strahan, Philip E.
74
Walter, Ingo
74
Claessens, Stijn
71
Stulz, René M.
71
Hughes, Joseph P.
69
Wilson, John O. S.
69
Vander Vennet, Rudi
68
Ferri, Giovanni
67
Peydró, José-Luis
66
Homburg, Christian
65
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National Bureau of Economic Research
625
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445
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310
International Monetary Fund
276
World Bank
141
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
130
Springer Fachmedien Wiesbaden
125
OECD
124
Inter-American Development Bank (IDB)
103
Basel Committee on Banking Supervision
60
Edward Elgar Publishing
58
Internationaler Währungsfonds
49
World Bank Group
46
London School of Economics and Political Science
45
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42
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42
IGI Global
42
Weltbank
42
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40
Universität <Augsburg> / Lehrstuhl für BWL, Wirtschaftsinformatik,Informations- & Finanzmanagement
40
Institute of European Finance <Bangor, Gwynedd>
39
Bank of Canada
37
Europäische Kommission
36
International Labour Organization (ILO), United Nations
35
Banco Interamericano de Desarrollo (BID)
33
Federal Reserve Bank <New York, NY>
33
Pakistan / Population Census Organisation
33
Verlag Dr. Kovač
32
Bundesverband Deutscher Banken
31
Nomos Verlagsgesellschaft
30
Federal Reserve Bank of Chicago
29
Bank of England
25
Europäische Zentralbank
25
Finanz Colloquium Heidelberg
24
HAL
24
eSocialSciences
23
Banka e Shqipërisë
21
Books on Demand GmbH <Norderstedt>
21
Europäische Investitionsbank
21
Organisation for Economic Co-operation and Development
21
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Journal of banking & finance
890
Die Bank
668
Journal of business research : JBR
628
Zeitschrift für das gesamte Kreditwesen : Pflichtblatt der Frankfurter Wertpapierbörse
626
NBER working paper series
618
International journal of hospitality management
604
Journal of retailing and consumer services
579
Working paper / National Bureau of Economic Research, Inc.
534
NBER Working Paper
496
SpringerLink / Bücher
487
The service industries journal
462
Euromoney
422
European journal of operational research : EJOR
378
Discussion paper / Centre for Economic Policy Research
354
Finance research letters
331
Applied economics
323
International Journal of Bank Marketing
322
Journal of Services Marketing
321
IMF working papers
317
International journal of economics and financial issues : IJEFI
299
International journal of production research
295
The journal of services marketing
284
Europäische Hochschulschriften / 5
282
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
282
Journal of financial stability
277
Der langfristige Kredit : Zeitschrift für Finanzierung, Kapitalanlage und Immobilienwesen
275
Research in international business and finance
272
Working paper
271
IDB Publications (Working Papers)
269
Cogent business & management
265
Tourism management : research, policies, practice
263
IMF Working Papers
255
Technological forecasting & social change : an international journal
230
IMF Staff Country Reports
228
Journal of international financial markets, institutions & money
227
Sparkasse : Manager-Magazin für die Sparkassen-Finanzgruppe
226
The international journal of bank marketing : IJBM
226
Fuzzy optimization and decision making : a journal of modeling and computation under uncertainty
224
International journal of economics and finance
224
Discussion paper
223
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All
ECONIS (ZBW)
124,219
RePEc
3,294
USB Cologne (EcoSocSci)
3,244
Other ZBW resources
2,800
EconStor
1,488
USB Cologne (business full texts)
425
BASE
193
OLC EcoSci
98
ArchiDok
23
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31
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40
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Sort
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date (oldest first)
31
Investigating the relationship between service quality and customer satisfaction of BKash in Bangladesh
Khan, Abdul Gaffar
;
Mahmud, Md. Shahed
;
Lima, Reshma Pervin
- In:
International journal of financial services management …
10
(
2020
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10012284657
Saved in:
32
Personal touch or convenient tech? : an investigation of customer channel preferences in retail banking
Ayyagari, Madhavi
;
Parahoo, Sanjai K.
- In:
International journal of financial services management …
9
(
2018
)
2
,
pp. 103-118
Persistent link: https://www.econbiz.de/10011914143
Saved in:
33
An empirical study analyzing the ATM service quality and customer satisfaction relationship in Rwanda
Alexis, Nshimiyimana
;
Chen, Wenpei
- In:
International journal of business and economics …
8
(
2019
)
6
,
pp. 439-451
Persistent link: https://www.econbiz.de/10012236960
Saved in:
34
Retail banking : impact of technology-based service quality dimensions on customer satisfaction
Gupta, Neha
- In:
Analele Universitătii Dunărea de Jos Galaţi
25
(
2019
)
2
,
pp. 20-26
Persistent link: https://www.econbiz.de/10012285662
Saved in:
35
E-banking service quality and customer satisfaction : an exploratory study on India
Sardana, Shivani
;
Bajpai, V. N.
- In:
International journal of services and operations …
35
(
2020
)
2
,
pp. 223-247
Persistent link: https://www.econbiz.de/10012178796
Saved in:
36
The effect of the internet banking service quality on customer satisfaction : case study: Refah
bank
in Tehran
Nazeri, Ali
;
Soofifard, Rahman
;
Ebrahimi, Mohsen
; …
- In:
International journal of services and operations management
34
(
2019
)
1
,
pp. 65-80
Persistent link: https://www.econbiz.de/10012144971
Saved in:
37
A study on customer's perception of online banking and e-service quality among Chennai customers
Kumar, G.
;
Shenbagaraman, V. M.
- In:
International journal of business excellence
11
(
2017
)
1
,
pp. 72-94
Persistent link: https://www.econbiz.de/10011710582
Saved in:
38
Study of customers' satisfaction towards internet banking services
Gupta, Manisha
- In:
International journal of public sector performance …
12
(
2023
)
4
,
pp. 540-550
Persistent link: https://www.econbiz.de/10015067278
Saved in:
39
FinTech adoption in Palestine :
bank
customers' perspectives
Awwad, Bahaa Sobhi Abde Latif
- In:
International journal of e-business research : IJEBR ; …
19
(
2023
)
1
,
pp. 1-14
Persistent link: https://www.econbiz.de/10015051069
Saved in:
40
Customer satisfaction towards ATM services : a case study of State
Bank
of India in Nadia District, West Bengal
Roy, Swapan Kumar
;
Roy, Suhas
- In:
Mudra : journal of finance and accounting
2
(
2015
)
1
,
pp. 100-114
Persistent link: https://www.econbiz.de/10011506894
Saved in:
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