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Inspecting the relationship among E-service quality, E-trust, E-customer satisfaction and behavioral intentions of online shopping customers
Tran, Van-Dat; Quang Huy Vu - In: Global business and finance review 24 (2019) 3, pp. 29-42
Persistent link: https://www.econbiz.de/10012121308
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From Mobile Service Quality Evaluation to E-Word-Of-Mouth: What Makes the Users of Mobile Banking Applications Speak About the Bank?: The Moderating Role of Brand Reputation
Zoghlami, Amira Trabelsi; Ben Yahia, Karim; Berraies, Sarra - In: International Journal of E-Services and Mobile … 10 (2018) 2, pp. 36-57
The purpose of the present article is to explore the electronic word-of-mouth (e-WOM) determinants in a mobile banking context such as e-service quality, e-satisfaction, e-trust and e-loyalty. It also examines the moderating role played by brand reputation in the relation between e-loyalty and...
Persistent link: https://www.econbiz.de/10012044745
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The interplay between value and service quality experience : e-loyalty development process through the eTailQ scale and value perception
Li, Honglei; Aham-Anyanwu, Nnanyelugo; Tevrizci, Cemal; … - In: Electronic commerce research 15 (2015) 4, pp. 585-615
Persistent link: https://www.econbiz.de/10011400949
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Effects of user's primary need on relationship between e-loyalty and its antecedents
Arya, Sandeep; Srivastava, Sandeep - In: Decision 42 (2015) 4, pp. 419-449
Persistent link: https://www.econbiz.de/10011530829
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Gaining customer loyalty in the e-tailing marketplace : the role of e-service quality, e-satisfaction and e-trust
Giovanis, Apostolos N.; Athanasopoulou, Pinelopi - In: International journal of technology marketing : IJTMkt 9 (2014) 3, pp. 288-304
Persistent link: https://www.econbiz.de/10010490496
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The impact on switching intention of etrading systems for the securities industry
Liu, Chin-Hung - In: Global journal of business research : GJBR 9 (2015) 1, pp. 75-88
Persistent link: https://www.econbiz.de/10011294242
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Drivers of e-loyalty in e-recruitment : the role of e-service quality, e-satisfaction, and e-trust in Jordan, an emerging market
Akroush, Mamoun N.; Zuriekat, Majey I.; Mahadin, Bushra K. - In: Journal of electronic commerce in organizations : the … 19 (2021) 2, pp. 17-33
Persistent link: https://www.econbiz.de/10012519974
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The effect of e-service quality on e-loyalty mediated by e-trust and brand image variables : a study on OVO E-Wallet application users in Malang City
Pratiwi, Lusiana; Sunaryo, Sunaryo; Mugiono - 2021
Persistent link: https://www.econbiz.de/10012659317
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Role of e-service quality in articulating e-WOM : a serial mediation approach
Kaur, Baljit - In: International journal of electronic customer … 12 (2020) 4, pp. 309-325
Persistent link: https://www.econbiz.de/10012509247
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Determinants of customer loyalty dimensions : e-commerce context in emerging economy perspective
Goutam, Doddahulugappa; Gopalakrishna B. V.; Ganguli, … - In: Journal of electronic commerce in organizations : the … 19 (2021) 1, pp. 1-23
Persistent link: https://www.econbiz.de/10012494922