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Productization of knowledge-intensive services : enabling knowledge sharing and cross-unit collaboration

Valtakoski, Aku; Järvi, Katriina - In: Journal of service management 27 (2016) 3, pp. 360-390

Persistent link: https://www.econbiz.de/10011583579

The moderating role of service innovation on the relationship between customer satisfaction and customer value : a case of 3-star hotels in Jakarta

Sukwadi, Ronald - In: International journal of services, economics and management 8 (2017) 1/2, pp. 18-34

Persistent link: https://www.econbiz.de/10011892259

Reprint of: Service innovation in sustainable product service systems : mproving performance under linguistic preferences

Tseng, Minglang; Wu, Kuo-Jui; Chiu, Anthony; Lim, Ming K.; … - In: International journal of production economics 217 (2019), pp. 159-170

Persistent link: https://www.econbiz.de/10012129247

Service innovation in sustainable product service systems : improving performance under linguistic preferences

Tseng, Minglang; Wu, Kuo-Jui; Chiu, Anthony; Lim, Ming K.; … - In: International journal of production economics 203 (2018), pp. 414-425

Persistent link: https://www.econbiz.de/10011900480

How big data analytics enables service innovation : materiality, affordance, and the individualization of service

Lehrer, Christiane; Wieneke, Alexander; Vom Brocke, Jan; … - In: Journal of management information systems : JMIS 35 (2018) 2, pp. 424-460

Persistent link: https://www.econbiz.de/10011885755

Characteristics of intrapreneurs in scale-intensive service firms

Hydle, Katja Maria; Aas, Tor Helge; Breunig, Karl Joachim - In: Journal of entrepreneurship, management and innovation … 10 (2014) 2, pp. 89-118

Persistent link: https://www.econbiz.de/10011452928

Service innovation and internationalization in SMEs : implications for growth and performance

Kunttu, Anna; Torkkeli, Lasse - In: Management revue : socio-economic studies 26 (2015) 2, pp. 83-100

-sized enterprises (SMEs). The literature has yielded mixed results on how innovation impacts internationalization and performance of … internationalization (DOI) among the companies. We then discuss the implications on innovation management and corporate strategy. …

Persistent link: https://www.econbiz.de/10011298034

Conceptualizing services and service innovation : a practice theory study of the Swedish music market

Skålén, Per; Gummerus, Johanna - In: Journal of service research 26 (2023) 1, pp. 83-102

Persistent link: https://www.econbiz.de/10014246196

Role of total quality management in service innovations : an empirical study of Pakistan’s financial services firms

Arshad, Arif Mohammad; Su, Qin - In: The journal of applied business research 31 (2015) 3, pp. 891-910

Persistent link: https://www.econbiz.de/10011304805

The co-creation experience from the customer perspective : its measurement and determinants

Verleye, Katrien - In: Journal of service management 26 (2015) 2, pp. 321-342

Persistent link: https://www.econbiz.de/10011401345