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Exploring the impact of abusive supervision on employee approaches to managing service errors and failures : examining the effects of hope and optimism, and service tenure
Gip, Huy; Wang, Xingyu; Guchait, Priyanko; … - In: International journal of hospitality management 122 (2024), pp. 1-11
Persistent link: https://www.econbiz.de/10015072016
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Can performance pressure hinder service recovery performance? : the mediating role of shame and individual contingencies of work meaningfulness and proactivity
Wang, Xingyu; Yu, Yitong; Yan, Jingwen; Pasamehmetoglu, … - In: Tourism management : research, policies, practice 106 (2025), pp. 1-14
Persistent link: https://www.econbiz.de/10015073348
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Hospitality employees' affective experience of shame, self-efficacy beliefs and job behaviors : the alleviating role of error tolerance
Wang, Xingyu; Guchait, Priyanko; Do The Khoa; … - In: International journal of hospitality management 102 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013185213
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Hospitality employee's mindfulness and its impact on creativity and customer satisfaction : the moderating role of organizational error tolerance
Wang, Xingyu; Wen, Xueqi; Paşamehmetoğlu, Ayşın; … - In: International journal of hospitality management 94 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012495026
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Effectiveness of error management training in the hospitality industry : impact on perceived fairness and service recovery performance
Yao, Sheng; Wang, Xingyu; Yu, Heyao; Guchait, Priyanko - In: International journal of hospitality management 79 (2019), pp. 78-88
Persistent link: https://www.econbiz.de/10012012973
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When observers of customer incivility revisit the restaurant : roles of relationship closeness and norms
Hwang, Yoo Hee; Wang, Xingyu; Guchait, Priyanko - In: International journal of contemporary hospitality management 34 (2022) 11, pp. 4227-4244
Persistent link: https://www.econbiz.de/10013413354
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Should I admit my wrongdoings? : examining stealing thunder in the context of performance evaluations
Guchait, Priyanko; Guzzo, Renata Fernandes; Wang, Xingyu; … - In: International journal of hospitality management 115 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014487562
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The influence of corporation governance structure on internal control audit report lag : evidence from China
Li, Yuedong; Zhang, Dong; Wang, Xingyu - In: Accounting & taxation : AT 6 (2014) 2, pp. 101-115
Persistent link: https://www.econbiz.de/10010510256
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Organizational trust in times of COVID-19 : hospitality employees' affective responses to managers' communication
Guzzo, Renata F.; Wang, Xingyu; Madera, Juan M.; … - In: International journal of hospitality management 93 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012435921
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Corporate social responsibility and individual outcomes : the mediating role of gratitude and compassion at work
Guzzo, Renata F.; Wang, Xingyu; Abbott, JéAnna Lanza - In: The Cornell hospitality quarterly 63 (2022) 3, pp. 350-368
Persistent link: https://www.econbiz.de/10013387211