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Refining the relationship between attribute performance and customer satisfaction in the Chinese hospitality industry

Zhang, Zili; Jiang, Minghui; Li, Xiangyang - In: Total quality management & business excellence : an … 24 (2013) 12, pp. 1364-1375

Persistent link: https://www.econbiz.de/10010208033

Customer orientation, CRM organization, and hotel financial performance : the mediating role of customer satisfaction

Dah, Helen M.; Blomme, Robert J.; Kil, Arie; Honyenuga, … - In: Advances in hospitality and leisure 18 (2023), pp. 113-135

Persistent link: https://www.econbiz.de/10014247590

Post COVID-19 online shopping in South Africa : a mediation analysis of customer satisfaction on e-service quality and purchase intention

Mtotywa, Matolwandile Mzuvukile; Kekana, Charles - In: African journal of science, technology, innovation and … 15 (2023) 5, pp. 533-546

Persistent link: https://www.econbiz.de/10014369337

A study of relationship among service quality of e-commerce websites, customer satisfaction, and purchase intention

Dhingra, Sanjay; Gupta, Shelly; Bhatt, Ruchi - In: International journal of e-business research : an … 16 (2020) 3, pp. 42-59

Persistent link: https://www.econbiz.de/10012302663

Well-known or well-liked? : the effects of brand reputation on customers' responses to service failure

Liu, Mengzhen; Xiong, Wei - In: Journal of travel and tourism marketing 40 (2023) 3, pp. 221-241

Persistent link: https://www.econbiz.de/10014369784

The impact of customer satisfaction, customer experience and customer loyalty on brand power : empirical evidence from hotel industry

Nobar, Hossein Bodaghi Khajeh; Rostamzadeh, Reza - In: Journal of business economics and management 19 (2018) 2, pp. 417-430

This research aims to investigate the impact of customer satisfaction, experience, and loyalty on brand power in the Hotel industry. This study used a descriptive-survey research design based on the correlation method. The selected populations were Pars Hotels' customers. Sample size was 384,...

Persistent link: https://www.econbiz.de/10012174845

The influence of green practices by non-green hotels on customer satisfaction and loyalty in hotel and tourism industry

Yusof, Yusnita; Awang, Zainudin; Jusoff, Kamaruzaman; … - In: International journal of green economics 11 (2017) 1, pp. 1-14

Persistent link: https://www.econbiz.de/10011742306

The role of cultural differences in customer retention : evidence from the high-contact service industry

Fam, Kim Shyan; Boon Liat Cheng; Cham Tat Huei; Yi, … - In: Journal of hospitality & tourism research : JHTR ; the … 47 (2023) 1, pp. 257-288

Persistent link: https://www.econbiz.de/10014230003

Insights into customer online reviews of service quality in hotels : evidence from Vietnam

Ha Thu Nguyen; Anh Thi Tu Le; Nguyen Hoang; Phong Thai Le - In: International journal of productivity and quality … 36 (2022) 2, pp. 265-292

Persistent link: https://www.econbiz.de/10013369910

Study on the development of quality measurements models for steering business services in relation to customer satisfaction

Marquardt, Katrin; Olaru, Marieta; Ceausu, Ioana - In: Amfiteatru economic : an economic and business research … 19 (2017) 44, pp. 95-109

introduce and explain the newly developed six step model for establishing an effective measurement method for service quality …

Persistent link: https://www.econbiz.de/10011820625