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Enhancing satisfaction and word of mouth of young mobile banking users through system quality and individual performance

Duong Luu Thi Thuy; Nguyen Thi Uyen; Quyen Vo Hanh; … - In: Cogent business & management 11 (2024) 1, pp. 1-19

on the impact of customer satisfaction, system quality, and individual performance. The data collected from 297 customers … satisfaction on word-of-mouth behavior. In addition, individual performance and mobile banking system quality have been found to be … positive factors influencing customer satisfaction. The study also highlights the mediating role of customer satisfaction in …

Persistent link: https://www.econbiz.de/10014519101

Customer loyalty to Islamic mobile banking : evaluating the roles of justice theory, religiosity, satisfaction and trust

Muflih, Muhammad; Zen, Muhamad; Purbayati, Radia; … - In: International journal of bank marketing 42 (2024) 3, pp. 571-595

Persistent link: https://www.econbiz.de/10014525421

Enigma unveiled: decoding trust and relationship dynamics in the mobile banking sector of an emerging economy

Moon, Moin Ahmed; Majeed, Jibran; Attiq, Saman - In: Pakistan journal of commerce and social sciences 18 (2024) 2, pp. 380-407

assurance, and integrity significantly influence cognitive and affective trust. Trustworthiness and satisfaction mediated the … trustworthiness and satisfaction with m-banking services in Pakistan. The study is a rare effort that investigates mechanisms of …

Persistent link: https://www.econbiz.de/10014635153

E-banking users’ behaviour : e-service quality, attitude, and customer satisfaction

Ayo, Charles K.; Oni, Aderonke Atinuke; Adewoye, Oyerinde J. - In: The international journal of bank marketing : IJBM 34 (2016) 3, pp. 347-367

Persistent link: https://www.econbiz.de/10011593755

Customer experience with self-service technologies in the banking sector : evidence from Nigeria

Ugwuanyi, Chidera Christian; Uduji, Joseph Ikechukwu; … - In: International journal of business and systems research … 15 (2021) 4, pp. 405-425

Persistent link: https://www.econbiz.de/10012596125

Impact of E-service quality on customer satisfaction : a study of internet banking for general and maritime services in Nigeria

Ighomereho, Ogheneochuko Salome; Afolabi, Taofeek Sola; … - In: Journal of financial services marketing 28 (2023) 3, pp. 488-501

Persistent link: https://www.econbiz.de/10014336229

The influences of privacy, security, and legal concerns on online banking adoption : a conceptual framework

AlKhatib, Khalid; Alaiad, Ahmad - In: Online banking security measures and data protection, (pp. 113-126). 2017

Persistent link: https://www.econbiz.de/10011610418

Impact of factors affecting customer satisfaction in e-commerce among Indian consumers : an empirical study

Francis, Princy; Sudeep, S.; Kumar, Alok - In: International journal of Indian culture and business … 24 (2021) 1, pp. 81-102

Persistent link: https://www.econbiz.de/10012695828

Analysing the complexities of website functionality, perceived ease of use and perceived usefulness on customer satisfaction of online shoppers in India

Tandon, Urvashi; Kiran, Ravi; Sah, Ash N. - In: International journal of electronic marketing and … 7 (2016) 2, pp. 115-140

Persistent link: https://www.econbiz.de/10011643577

An empirical study on the effect of product information and perceived usefulness on purchase intention during online shopping in India

Kripesh, Ananth Srinivasan; Prabhu, H. Mahesh; Sriram, K. V. - In: International journal of business innovation and … 21 (2020) 4, pp. 509-522

Persistent link: https://www.econbiz.de/10012199554