Duong Luu Thi Thuy; Nguyen Thi Uyen; Quyen Vo Hanh; … - In: Cogent business & management 11 (2024) 1, pp. 1-19
on the impact of customer satisfaction, system quality, and individual performance. The data collected from 297 customers … satisfaction on word-of-mouth behavior. In addition, individual performance and mobile banking system quality have been found to be … positive factors influencing customer satisfaction. The study also highlights the mediating role of customer satisfaction in …