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George, William R.; Berry, Leonard L. - In: Business horizons 24 (1981) 4, pp. 52-56

Persistent link: https://www.econbiz.de/10003500727

Berry, Leonard L.; Gresham, Larry G. - In: Business horizons 29 (1986) 6, pp. 43-47

Persistent link: https://www.econbiz.de/10003500741

Parasuraman, A.; Berry, Leonard L.; Zeithaml, Valerie A. - In: Business horizons 26 (1983) 6, pp. 28-31

Persistent link: https://www.econbiz.de/10003500750

Berry, Leonard L.; Parasuraman, A.; Zeithaml, Valerie A. - In: Business horizons 31 (1988) 5, pp. 35-43

Persistent link: https://www.econbiz.de/10003500754

Berry, Leonard L.; Bolton, Ruth N.; Bridges, Cheryl H.; … - In: Journal of interactive marketing : a quarterly … 24 (2010) 2, pp. 155-167

Persistent link: https://www.econbiz.de/10003987342

Janakiraman, Ramkumar; Parish, Janet Turner; Berry, … - In: Quality management journal : QMJ 18 (2011) 4, pp. 36-49

Persistent link: https://www.econbiz.de/10009381979

Berry, Leonard L.; Adcock, Gale; Mirabito, Ann M. - In: MIT sloan management review 53 (2011/12) 2, pp. 15-16

Persistent link: https://www.econbiz.de/10009503014

Berry, Leonard L.; Davis, Scott W.; Wilmet, Jody - In: Harvard business review : HBR 93 (2015) 10, pp. 86-94

Persistent link: https://www.econbiz.de/10011372594

Mirabito, Ann M.; Berry, Leonard L. - In: Journal of service research : JSR 18 (2015) 3, pp. 336-350

Persistent link: https://www.econbiz.de/10011336501

Zeithaml, Valarie A.; Parasuraman, A.; Berry, Leonard L. - 1992

Persistent link: https://www.econbiz.de/10009700995

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